Summary Free Live Chat Software Download
Let Us start with JivoChat’s home page. As a big fan of green and that’s linked to character, a leaf above their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Free Live Chat Software Download
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To start a journey with this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up process is I could see how many measures are nonetheless left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is quite neat. There’s the Inbox section, accessible in the app’s sidebar — there territory each of the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to view your current discussions. It looks like this:
When chatting with your Customers you can immediately check their information this convenient little feature is put on the right and it is useful when targeting your customers’ needs. What is more, below we have site visitors section, informing us about each of the people on our website.
Speaking of traffic Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to see exactly what a user writers to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the small pop up on the right underside, asking if they want to chat, fast reply or dismiss (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that is missing is that it’s not very scalable. You have just two plans: one is very basic and another one might be insufficient if you are working with partnerships businesses. However, as always, it all depends on your needs. Free Live Chat Software Download
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that visitors could leave you their amount and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is convenient for delicately accompanying clients on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your potential leads later.
JivoChats is incorporated With Facebook Messenger, so the client can receive your responds right to their Facebook. When it comes to you as a broker, Jivo won’t make you change between the apps to reply. All messages out of social networks look directly in the JivoChat desktop or cellular program.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time searching through your store on mobile, they will surely find it very convenient.
In case that is not enough, They are throwing an API for developers, that’s the whole documentation programmers can utilize if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry just for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports which track the level of your customer service.
Concerning the Plan, The entire website looks really nice and that I can also say that UX doesn’t lack in that section. There’s 1 thing that confused me when I was on the primary site , I clicked on the chat window three days, before I understood I need to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The excellent news is that if I wanted something, there was always somebody online discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are looking for a standard live chat option, it actually will come for a fair price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I believe that they’re really good in what they provide, and I believe They’ll be scaling and supplying different programs using a larger range of features To satisfy their future clients. Free Live Chat Software Download