Background Free Live Chat Software Download
Giving your software the name of a whole Category of applications is quite a bold move. Their title”LiveChat” clearly sends out a message:”we would like to shape the marketplace .” We’ll find out if that is true. Free Live Chat Software Download
It’s worth noting that unlike other providers in this area, LiveChat bills you per concurrent user. That means one chair can be used by multiple agents, which can be particularly advantageous if your team works in changes.
You will find five different pricing tiers to choose from: the affordable bundle”Starter” is priced at $16 a month. Should you want more than only four themes and a full discussion history, you should take a peek at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and provides a staffing prediction as well as a work scheduler module.” Enterprise” gives you a dedicated account manager in a price of $149 per month.
We realize that when you create a decision to Purchase Live Chat Software it is important not only to see how pros assess it in their reviews, but also to discover if the actual people and companies that purchase it are really happy with the product. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer reviews, opinions and LiveChat reviews across a broad selection of social networking sites. The information is then presented in an easy to digest form showing how many individuals had positive and negative encounter with LiveChat. With that information at hand you should be armed to make an educated buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk program Meant for your support and service teams. It comes with tools which you can use for your internet sales and marketing, web analytics, and live customer care or support requirements. The platform enables you and your staff to talk to clients and potential customers directly on your websites and in real time.
There are three Major components of LiveChat — a Web-based chat window, online control panel, and operator program. The operator application has cross platform capabilities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat Delivers a Wide Selection of features and Abilities, and likely the greatest number of tools among the live chat options that we have reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, client engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation polls, and more.
In addition, it provides real-time Site traffic Monitoring, dashboards and statistics, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, It’s also available in Many Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become among the most outstanding enterprise chat alternatives relied upon by leading international brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with heaps of other platforms and applications, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your traffic in real time. You can check if they’re utilizing shopping cart, or even abandoning an arrangement –and invite them to chat in case they do. Your helpdesk team agent can talk to more people in less time when compared using a telephone representative. The program can quickly generate reports for every one of your helpdesk staff representative, analyzing their amount of chats, time spent with a customer, or conversation invitations. You get to measure the rate of your team’s responses and evaluate how to improve your ceremony. Free Live Chat Software Download
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides complete help desk performance with its own ticketing system built into the platform. With this , you acquire a substantial edge over the competition, allowing you to quickly resolve customer problems. It does the heavy lifting, which email and telephone can’t handle, and allows you to get rid of long queues while engaging clients with your quick replies. Its ticket management capability allows to supply tickets from discussion and mails, label tickets, and accept automatic follow-ups.
LiveChat offers a wide range of chat and ticket Reports that may be used to identify areas which may be optimized and improved. It’s possible to quantify chat duration, first response times, and traffic traffic. These reports, together with staffing prediction, can enable you to adjust the number of brokers to pay for all chats. Customers can also find the number of chats, attained goals, and customer satisfaction levels. Having complete visibility within your chat history and performance metrics allow you to fine tune your workflows and performance to be more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window types (pop-up or embedded), six different themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which gives you even greater flexibility and management for example readily altering any part of the chat window, both in terms of looks in addition to behaviour. You can also add your own social networking buttons so that your customers can reach your fan page directly from discussion, and also customize agent profiles not just with names and titles but also with actual photographs to find the best results. Further, you get to utilize engagement graphics — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for clients.
Constructed for e commerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it’s an ideal online chat program tool for e-commerce sales and support that provides not just an efficient and reliable communications platform along with your customers, but also goals and revenue tracker. Embedding a couple lines of code on your own sites and you’re good to go, permitting a real-time instrument to engage and interact with your customers or customers, and quantifying the outcomes of those participation. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anyplace, anytime worldwide access and operation for your online business. Free Live Chat Software Download
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a chat from Jane. He sees at the background she was asking for a return policy. As he expects — she would like to return her shoes. As it’s Simon who copes with returns, Dave transfers Jane to Simon. Dave also tags the conversation as”yield”.
Features: discussion background, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer service representative, Dave, checks clients’ action on the website. He finds John Parker spends some time on a particular product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a purchase. John leaves a favorable feedback about company’s customer services.
Characteristics: traffic Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New sneakers but she want to know what is store’s return policy. She needs an reply to her question as soon as possible but she does not enjoy making calls. Luckily, she is able to begin a chat with a live chat agent. Jane types in her question unaware that Dave can already see what she’s writing. As her query is quite a common one, Dave enters a previously saved message, therefore that he does not need to write it over. Jane sends her message and inside a second she receives a URL to the return coverage and a full explanation of steps she should take. She finishes the chat and rates it as great.
Characteristics: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the following SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the details that a look, and select the best strategy for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month charged annually (or $39 billed monthly) Ideal for fulltime assistance staff
Business Plan: $50 per seat/month billed annually (or $59 billed yearly ) Ideal for customer service section
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 companies
LiveChat is among those products we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We were surprised that in comparison to ClickDesk, which we had on our site before, the amount of chat requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is your brand new ticketing system. Offline messages go directly into this channel and can be handled more easily by your group with various statuses (open( pending( solved).
It’s not the most affordable live chat software but certainly among the very best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their applications is just fantastic. If Apple were ever thinking of obtaining a live chat software, I think that they would have to look no more. Free Live Chat Software Download