Overview Free Live Chat Software Download
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are many customizable aspects of this tool, and using live chat which can be found on your site is a process which may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Free Live Chat Software Download
The Live chat app itself is much more involved than your average client. You will be able to see every one of those visitors that are on your site at any particular time, as well as their IP address, their referral source, their regional time, operating system and much more. Though some of the info is going to be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a website which seems somewhat old fashioned. It seems like it is packed with advertisements, but it’s only a website version of ProvideSupport. If you won’t let that bother you too much, you may read the next steps that you ought to take, like customizing your conversation messenger window, then add chat buttons to your mails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that fit your site’s most important theme.
If You Would like to match your Website’s style, you are able to customize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited . You can also find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing chats involving agents. Another representative can follow-up the situation and answer within seconds. It’s helpful when an agent doesn’t have the knowledge to address the instance. Due to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Free Live Chat Software Download
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support port. I miss that the personalization when it comes to the whole site. The picture on the home page is a Stock image which gives you the belief that everything there does not have any character too. The video tutorial I watched felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality here might have no effect on customer support on your site, it certainly discourages individuals like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four types of Payments, each month every 2 months, every six months and yearly. Paying annually is the best alternative or each of the plans. They offer 3 plans — small company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info provides you an insight into what clients are searching for. You have tons of customization options that you can use in your conversation.
If you are not bothered by A little old look of the program, you might discover there what you need to give customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried without any price for 30 days. All features (outside of further operators) could be retrieved with this free time trial period. Provide Support will not always harass you if you do not take advantage of the offer, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and support that is provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat option on your website, our very best suggestion would be to give this program a download, try it out for 30 days, and choose in the end of the free period whether you’d like to continue from that point. Free Live Chat Software Download