Intro Free Live Chat Software Download
There is no reason live chat shouldn’t be simple. Free Live Chat Software Download
It’s about connecting with your clients and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet stores offer you a far too intimidating interface with tools that are overkill for this type of basic support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat software that helps small companies provide instant answers and convert more prospects.
You are not going to find anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the overall interface makes it quite easy to communicate with customers who want answers quickly.
So let’s take a deeper look to the live chat platform to understand who it is ideal for and which of the attributes are impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its features include unlimited agents, boundless chats, full chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the net and determined that it’s normally positive ratings. We also shared its own accessible pricing choices.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the app is easy to set up and navigate because of its user-friendly interface. They also enjoy how the tab switches to a email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a favorable overview of Pure Chat on G2 Crowd stated they have been able to persuade customers to commit to a purchase within minutes of communication via the program. He also likes the way the tool provides them with a way to answer clients’ questions quickly and promote their products without the usage of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Chat on Capterra whined about getting timed out with notifications. He clarified that this makes it hard to keep agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the ideal time is dependent upon how well you can monitor your visitors. By way of example, if you are sitting on the Chat backend you’ve got the ability to view which users are surfing your website in real time. So if someone is looking at a pair of sneakers that you sell on your website, you understand exactly what to begin speaking about, and you have the tools for creating canned responses for certain parts of your website. Free Live Chat Software Download
The obvious beginning to this particular review is that the actual chat interface. Does it feel useable for both beginners and advanced users?
It all starts by showing a chat box into the new visitor. If they have been to your site before, the agent about the backend sees all the customer information and interactions that have occurred before. It works exactly like an instant messenger, (where the chats come in real-time), but in addition, it lets you see previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you are offered for chatting so that clients know when you are online.
Implementing a chat box on your website only requires a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box looks like before, during and after the conversation. Don’t hesitate to change around colours, set causes for when the chat box pops open and configure the forms that you need people to fill out before talking to you.
You’ve got the chance to decide on the default stylings (which can be fine,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who’d like to manage live chats while on the go. By way of instance, if you have to leave the office but still want to give the best support on the market, you won’t need to fret about it using a mobile app.
Pretty much all of the features that you would find on the regular dashboard are taken over to the mobile apps. You’ve got settings for actually executing the talks, along with setting your availability, handling transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when seeing who is on your site in real-time. Your customer support is continually handled, as it functions just like texting from the cell phone.
The reporting is one of the strongest parts of Chat, because it not only provides you the performance for exporting accounts, but it provides amazing graphs and vision for viewing chat metrics with time. It is possible to track your client satisfaction to make decisions about your employees or to figure out which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other solutions you will find for live chat. By way of example, a blog is provided for studying about updates and tips, while the Guides page is filled with information on the best way best to sell online, the way to handle rude clients, how to obtain more live chats and more.
The FAQ page gives you a good notion about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to complete most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are possible and they also offer email service in-app and on the web site for many plans. Free Live Chat Software Download
Pure Chat doesn’t have a free trial. But you don’t want one at all, since the company delivers a strong free plan that you could continue to use for as long as you would like. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of features that you don’t get together with the free package.
Let’s take a look at what plans you can choose from:
Free — For $0 you receive support for one user, 1 website, boundless chats each month, a 1 day discussion history and native cellular programs.
Starter — For $20 a month you get support for 2 consumers, two websites, unlimited chats per month, a 30 day chat background, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the former plan and support for five customers, three websites and 90 days of discussion history.
Growth — For $100 a month you get everything from the former plan and support for ten users, five sites, an unlimited chat history and the capacity to remove the Chat branding.
We like the Free program for individuals simply testing out the system, but the genuine functionality comes into play once you choose the Starter Plan. The only gripe I have is that you need to get all the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this guide to learn more about how using a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which can assist you in keeping down expenses. In this report, we share with you some answers from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who aren’t pleased with their services. Read the following instructions to find out the cancelation terms along with other details.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to customers’ queries from anywhere.
Popular Software Connections
When choosing a live chat program, it is important that the software integrates with other software your business is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for testing and tiny operations with just a few products and one rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for businesses with large support groups. Free Live Chat Software Download