Why Select Crisp? Free Live Chat Software For Joomla
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the perfect decision for your company and startup too. You may know how to compare live chats and which metrics could be important for you also. Free Live Chat Software For Joomla
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were searching for.
What did we use before?
We have Used several other live chat before, which shifted their focus from a live chat to an”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our team members, which we did not use because we are searching for quality service rather than quantity and the pricing seems to outperform the benefit. So our decision was apparent at that moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was interesting. All live chats we tried had that feature, some at higher price tags, others combined with a badly implemented search feature, and so the background wasn’t available. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that has been wrong – we made that mistake already once. We can not restrict on the connections we create because we actually want to earn contact with all of them. Endless contacts was what we were searching for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the identical way we do in Storyblokwe don’t want to restrict the user to the usage of the system (eg. Content entrances or contacts), we want to scale as their staff scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part can be found in all options we analyzed and mainly available in the first paid plan.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content according to some metrics those live chats offer. To be honest, we’re not sending many emails, because we hate spam on the side. Therefore we like to send certain emails to particular target groups and again: we really enjoy the implementation in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker seats is kinda Intriguing, it’s something that you can control. You could choose one accounts for the whole team (which can be cheap with the majority of solutions), or you might go for one seat for every team member. Since we want to get that personal approach to our customers the notion of using one accounts for the entire group was dropped instantly. We’ve started to compare the very first paid program against the majority of the high tier plans to observe how the cost scales . The greatest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest package has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was excellent for analyzing. Free Live Chat Software For Joomla
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our resources – so we focused on how they work and function with Slack. We analyzed some of them and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users using a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the clients. Which is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we compared the lower grade programs and attribute with the highest tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months today, and changed from a competitor because of the pricey”ending” and those feature we didn’t need but would have to cover. We are pleased to state that we believe we have the best fit for us, maybe it will fit as well for you. We saw the listing of 8 aspects above is all you need to find your own best fit.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We could have had the same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all customers who are searching for a live chat . We have updated to the Crisp endless plan a while ago, and are thankful we made that choice. If you’ve got a question or want to inform us about your adventure using Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Free Live Chat Software For Joomla