Why choose Crisp? Free Live Chat Software For My Website
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the perfect decision for your business and startup too. You will understand how to compare live talks and that metrics might be important for you also. Free Live Chat Software For My Website
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which shifted their focus from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we did not use because we’re searching for quality support and not quantity as well as the pricing appears to outperform the advantage. Our decision was clear at the moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was interesting. All live talks we tried had this attribute, some at higher price tagsothers together with a poorly executed search feature, and so the history wasn’t accessible. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake once. We can’t limit on the connections we create because we really wish to make contact with all of them. Endless contacts was what we were searching for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the same way we do in Storyblok, we don’t wish to restrict the user to the use of the machine (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those causes are a fantastic method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in most options we analyzed and mainly available in the first paid plan.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content based on some metrics people live chats provide. In all honesty, we’re not sending many emails, because we also hate spam on our side. So we like to send certain emails to specific target groups and again: we really enjoy the implementation in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker seats is rather Intriguing, it’s something that you can control. You could choose 1 accounts for the whole team (which is cheap with most solutions), or you might go for one chair for each team member. Since we like to have this personal approach to our clients the notion of using one account for the entire team was dropped immediately. We have started to compare the first paid plan against most of the high tier plans to see how the cost scales again. The greatest costs we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found that their highest package has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was great for analyzing. Free Live Chat Software For My Website
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We do not actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our resources already – so we focused on how they work and perform together with Slack. We tested some of these and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users employing a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your clients. Which is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few points you saw that we compared the lower grade plans and feature together with the maximum tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”end” and those attribute we didn’t need but would have to pay for. We are glad to say that we believe we have the best match for us, perhaps it will fit as nicely for you. We saw that the listing of 8 facets above is all you need to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We could have had exactly the same experience with other live discussions too, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all clients who are looking for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are glad that we made that choice. If you’ve got a question or wish to inform us about your adventure with Crisp and other live chats, don’t hesitate to drop us a comment below or send us a tweet or talk to us using Crisp! Free Live Chat Software For My Website