Why choose Crisp? Free Live Chat Software For Website
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the right choice for your company and startup too. You may understand how to compare live chats and which metrics could be important for you too. Free Live Chat Software For Website
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their focus from a live conversation to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we’re looking for quality support and not quantity and the pricing appears to outperform the benefit. Our decision was apparent at the moment: we needed to move on.
We found 14 times history, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live chats we attempted had that feature, some at higher price tagsothers combined with a poorly implemented search feature, and so the background wasn’t available. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake already once. We can’t restrict on the connections we make because we really want to earn contact with all of them. Endless contacts was what we were looking for (at an affordable price tag). What we found were chats with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the identical way we do in Storyblok, we do not want to limit the consumer to the usage of the system (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those triggers are a good method to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all options we analyzed and mainly available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should have the ability to send relevant content according to some metrics those live talks provide. In all honesty, we’re not sending many emails, because we hate spam on the side. So we want to send certain mails to specific target groups and again: we really like the implementation in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The agent chairs is kinda Interesting, it’s something that you can control. You could choose one accounts for the entire group (which is cheap with the majority of options ), or you could go for a single seat for each team member. Since we like to have this personal approach to our clients the idea of using one accounts for the whole group was dropped instantly. We’ve started to compare the very first paid plan contrary to most of the high tier programs to see how the price scales . The greatest costs we found were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest bundle has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was great for testing. Free Live Chat Software For Website
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our tools already – so we concentrated on how they operate and perform with Slack. We analyzed some of these and many are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides one channel to answer to your users employing a simple team inbox where you can manage all your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for your customers. Which is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we contrasted the lower grade plans and feature with the maximum tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”ending” and those feature we didn’t need but might need to pay for. We’re glad to say that we believe we have the best match for us, maybe it will fit as well for you. We saw that the list of 8 facets above is all you need to find your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all over the globe. We might have had the same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all clients who are searching for a live discussion themselves. We have updated to the Crisp endless plan a while ago, and are glad we made that decision. If you have a query or wish to inform us about your experience using Crisp and other live discussions, feel free to drop us a comment below or send a conversation or chat with us using Crisp! Free Live Chat Software For Website