Introduction Free Live Chat Software For Website
Let Us start with JivoChat’s home page. As a major fan of green and that’s linked to character, a foliage over their emblem and green background immediately made me feel calm. Well playedJivoChat! Free Live Chat Software For Website
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is I could see just how many steps are nonetheless left. Here’s a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s quite neat. There is the Inbox part, available in the app’s sidebar — there territory each the incoming requests from the clients. Then, we have a segment invisibly, where you are able to see your current discussions. It looks like this:
When chatting with your Customers you can immediately check their data this handy little feature is placed on the right and it is useful when targeting your clients’ needs. What’s more, below we have site visitors department, informing us about each the folks on our site.
Speaking of visitors Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out what a user writers to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the little pop up on the right underside, asking if they want to chat, fast reply or dismiss (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to five agents. It provides customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7client support.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that is missing is that it is not very scalable. You have only two plans: one is quite basic and the other one might not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Free Live Chat Software For Website
A Wonderful addition that they Offer is that which they call a Callback attribute. What it does is that people could leave you their amount and you can call them back at your earliest convenience. On their site they’re stating:”Chat is convenient for delicately accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online discussion. You may easily get back in touch with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo won’t make you change between the programs to reply. All messages from social networks look directly in the JivoChat desktop or cellular program.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your shop on mobile, they will definitely find it rather convenient.
In case that’s not sufficient, They are throwing an API for developers, that’s the whole documentation developers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the industry only for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also offer reports that track the level of your customer service.
In terms of the design, The whole site looks very nice and I may also say that UX does not lack in that section. There’s 1 thing which confused me though: when I had been on the main site I clicked on the conversation window three times, before I understood I need to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that whenever I needed something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are looking for a basic live chat solution, it truly does come for a reasonable price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I think that they’re really good in what they provide, and I believe They will be scaling and supplying other plans using a wider selection of features To meet their future clients. Free Live Chat Software For Website