Why Select Crisp? Free Live Chat Software For Websites Download
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect choice for your company and startup too. You may understand how to compare live talks and that metrics could be significant for you too. Free Live Chat Software For Websites Download
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their attention from a live conversation to a”all in one business suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we’re looking for quality service rather than quantity and the pricing seems to outperform the benefit. So our choice was clear at the moment: we had to move on.
We found 14 days history, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was intriguing. All live talks we tried had this attribute, a few at higher price tagsothers combined with a badly executed search feature, therefore the history was not available. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we need?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake already once. We can’t restrict on the contacts we create because we actually want to make contact with them all. Endless contacts was what we were looking for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They believe the identical way we do at Storyblok, we do not wish to limit the user to the usage of the machine (eg. Content entries or entries ), we want to scale because their staff scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those causes are a fantastic method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in most solutions we tested and largely available in the first paid plan.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content according to some metrics people live talks offer. To be honest, we’re not sending many emails, because we also hate spam on our side. Therefore we want to send certain mails to particular target groups and : we really like the execution in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The agent chairs is kinda Interesting, it’s something that you can control. You could choose one accounts for the entire team (which is cheap with the majority of options ), or you might go for a single chair for every team member. Since we want to have that personal approach to our customers the idea of using one accounts for the whole group was dropped instantly. We have begun to compare the very first paid program contrary to the majority of the high tier plans to see how the cost scales . The highest prices we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest package has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was excellent for analyzing. Free Live Chat Software For Websites Download
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t really use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our tools – so we focused on how they operate and function with Slack. We tested some of these and many are actually working quite well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one station to answer to your users employing a very simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for the customers. Which is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you saw that we compared the lower tier programs and feature together with the highest tier plans, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competitor because of the expensive”ending” and those attribute we didn’t need but would need to pay for. We’re pleased to state that we believe we have the very best match for us, maybe it will fit as well for you. We saw the listing of 8 facets above is all you need to find your best fit.
We made contact with incredible great people (thank You!) And businesses all around the world. We might have had the same experience with other live discussions as well, but the price combined with the feature set Crisp does offer, we would and do recommend it to all of customers that are searching for a live discussion . We have upgraded to the Crisp endless plan a while ago, and are glad we made that decision. If you have a query or want to tell us about your experience using Crisp and other live chats, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! Free Live Chat Software For Websites Download