Introduction Free Live Chat Software For Websites Download
Let Us start with JivoChat’s home page. As a big fan of green and that’s linked to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Free Live Chat Software For Websites Download
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I enjoyed about the Signing up process is that I could see how many measures are nonetheless left. Following is a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s quite neat. There is the Inbox section, available from the app’s sidebar — there territory each of the incoming requests from the clients. Then, we have a segment invisibly, where you can view your existing discussions. It looks like this:
When conversing with your Clients you can immediately check their information this convenient little attribute is placed on the right and it’s invaluable when targeting your customers’ needs. What is more, below we’ve website visitors section, telling us about each of the folks on our website.
Speaking of traffic Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to find out exactly what a user authors to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they want to chat, quick reply or dismiss (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it includes up to five agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that is missing is that it is not very scalable. You have just two strategies: one is very basic and the other one may not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Free Live Chat Software For Websites Download
A nice addition that they Offer is that which they call a Callback attribute. What it really does is that people could leave you their number and you’ll be able to call them back at your first convenience. On their website they are stating:”Chat is convenient for accompanying clients on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in contact with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the apps to answer. All messages out of social networks appear directly in the JivoChat desktop or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a great deal of time searching through your store on cellular, they will surely find it rather convenient.
In case that’s not sufficient, They are throwing an API for developers, that’s the entire documentation developers can use if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the market just for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports which track the quality of your customer service.
In terms of the Plan, The entire site looks really nice and I can also say that UX does not lack in that department. There is 1 thing that confused me though: when I had been on the main website, I clicked on the chat window three times, until I realized I want to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that whenever I needed something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who’re searching for a basic live chat solution, it truly does come for a fair price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I believe that they’re Excellent in what they provide, and I think They will be scaling and providing different plans using a wider selection of features To satisfy their future customers. Free Live Chat Software For Websites Download