Intro Free Live Chat Software For Websites Download
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party customer. There are lots of customizable aspects of this particular tool, and using live chat which can be found on your own website is a procedure that may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Free Live Chat Software For Websites Download
The Live chat program itself is much more involved than your normal customer. You will be able to see every one of the visitors that are on your website at any given time, in addition to their own IP address, their referral origin, their regional time, operating system and a whole lot more. Though some of the info is going to be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are needing any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a site which looks somewhat old fashioned. It seems like it’s full of ads, except it is only a website version of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps which you ought to take, such as customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. You can also add your operator’s picture so the chat looks more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your own Website’s style, you are able to customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats between agents. The other agent can follow the case and reply within seconds. It is useful when an agent does not possess the knowledge to address the instance. Thanks to moving talks there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Free Live Chat Software For Websites Download
Provide Support Disadvantages
I’m not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it concerns the whole website. The image on the home page is a Stock image which gives you the belief that everything there does not have any character as well. The video tutorial I saw felt automated, like it was not the real person talking.
I like brands with personalities. While the dearth of character might have no effect on customer support on your website, it definitely discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the ideal option or all the plans. They provide 3 plans — little business with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information gives you an insight into what clients are looking for. You’ve got a lot of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the program, you might discover there what you want to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (outside of additional operators) can be accessed with this free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of their supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and support that is provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our very best suggestion is to provide this program a download, check it out for 30 days, and decide in the end of the free period if you would like to continue from there. Free Live Chat Software For Websites Download