Why choose Crisp? Free Live Chat Software For Windows
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the perfect decision for your company and startup too. You will understand how to compare live chats and which metrics might be important for you too. Free Live Chat Software For Windows
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat earlier, which shifted their focus from a live conversation to a”all in 1 company suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are searching for quality support rather than quantity as well as the pricing appears to outperform the benefit. So our decision was clear at that moment: we needed to proceed.
We found 14 days background, 30 days History and history (for greater plans that this is common), also here the price scaling was interesting. All live chats we tried had this feature, some at higher price tagsothers combined with a badly executed search feature, therefore the background wasn’t accessible. With Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake already once. We can’t restrict on the connections we create because we really wish to earn contact with all of them. Unlimited contacts was what we were looking for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is enormous! They think the identical way we do in Storyblokwe don’t want to restrict the user to the usage of this machine (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those triggers are a good method to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in most solutions we analyzed and largely available in the first paid program.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we should be able to send relevant content according to some metrics those live talks provide. To be honest, we are not sending many emails, because we also hate spam on our side. Therefore we like to send specific mails to particular target groups and : we really enjoy the implementation in the Crisp client. It’s straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker chairs is rather Intriguing, it’s something that you can control. You could choose 1 accounts for the whole team (which can be cheap with most solutions), or you could go for one chair for each team member. Since we want to have that personal approach to our clients the idea of using one account for the whole group was dropped instantly. We’ve started to compare the first paid program contrary to the majority of the high tier programs to observe how the cost scales . The greatest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found that their highest package has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was great for testing. Free Live Chat Software For Windows
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our tools already – so we focused on how they work and function together with Slack. We tested some of these and most are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single channel to reply to your users employing a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your customers. Which is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we contrasted the lower tier programs and feature with the highest tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”end” and those feature we didn’t need but would have to pay for. We’re glad to state that we think we got the very best fit for us, perhaps it will fit as nicely for you. We saw that the list of 8 aspects above is all you need to locate your best fit.
We made contact with incredible great people (thank You!) And companies all over the world. We could have had exactly the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all of clients that are searching for a live discussion themselves. We have updated to the Crisp unlimited plan some time ago, and are thankful we made that decision. If you have a question or wish to inform us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Free Live Chat Software For Windows