Why choose Crisp? Free Live Chat Software Free Download
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the right choice for your business and startup as well. You may understand how to compare live talks and that metrics could be significant for you too. Free Live Chat Software Free Download
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their attention from a live chat to an”all in one company suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re looking for quality support rather than quantity as well as the pricing seems to outperform the benefit. So our choice was clear at that moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), also here the price scaling was intriguing. All live chats we attempted had this feature, a few at higher price tags, others together with a badly executed search feature, and so the background wasn’t accessible. With Crisp, the unlimited history is already available with their first paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake already once. We can’t restrict on the contacts we create because we actually want to make contact with them all. Endless contacts was what we were searching for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is enormous! They think the same way we do at Storyblok, we don’t wish to restrict the consumer to the usage of the system (eg. Content entrances or contacts), we would like to scale as their staff scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for more than 30 seconds”. Those triggers are a good way to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in most options we analyzed and mainly available in the first paid program.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content according to some metrics people live chats provide. To be honest, we’re not sending many mails, because we also hate spam on the side. So we like to send certain mails to particular target groups and again: we really like the implementation in the Crisp customer. It’s simple and satisfied our needs at a sensible price tag.
Amount of brokers
The broker chairs is kinda Intriguing, it’s something that you can control. You could choose 1 accounts for the entire team (which can be cheap with the majority of options ), or you might go for one chair for each team member. Since we want to get this personal approach to our clients the notion of using one account for the whole team was dropped instantly. We’ve begun to compare the first paid plan against most of the high tier programs to see how the price scales again. The highest prices we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest package has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was great for testing. Free Live Chat Software Free Download
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our tools already – so we concentrated on how they work and function together with Slack. We tested some of these and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users using a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for the customers. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we compared the lower grade programs and attribute with the highest tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competition because of that pricey”end” and those feature we did not need but would need to pay for. We’re glad to say we think we got the best match for us, maybe it will fit as well for you. We found the listing of 8 aspects above is all you need to find your own best fit.
We made contact with unbelievable great people (thank You!) And companies all around the globe. We might have had the same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we would and already do recommend it to all of customers that are searching for a live chat . We have updated to the Crisp unlimited plan some time ago, and are glad that we made that decision. If you have a question or wish to tell us about your adventure with Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Free Live Chat Software Free Download