Introduction Free Live Chat Software
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to nature, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Free Live Chat Software
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — most of that in real time. To start a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective clients like best: reductions!
What I liked about the Signing up process is I could see how many measures are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is very neat. There is the Inbox part, available from the program’s sidebar — there land each the incoming requests from your clients. Then, we have a section Chats, where you are able to see your existing discussions. It looks like this:
When chatting with your Customers you can immediately check their data — this handy little feature is put on the correct and it is useful when targeting your clients’ needs. What is more, below we have website visitors section, telling us about each of the people on our site.
Speaking of visitors Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to find out what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the little pop up on the perfect bottom, asking if they want to chat, fast reply or dismiss (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it includes up to 5 agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
Another plan is a Professional Version: for $10/agent per month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that is missing is that it’s not very scalable. You have just two strategies: one is quite basic and the other one might be insufficient if you are working with partnerships businesses. However, as always, it all depends on your needs. Free Live Chat Software
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that people can leave you their number and you’ll be able to call them back at your first convenience. On their site they’re saying:”Chat is convenient for accompanying customers on the website, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available on discussion. You can easily get back in touch with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the client can receive your responds right to their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the programs to answer. All messages out of social networks appear right in the JivoChat desktop or mobile app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your clients are spending a lot of time browsing through your store on cellular, they will definitely find it rather convenient.
If that is not sufficient, They are throwing an API for developers, that’s the entire documentation developers can utilize if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the market just for 4 years — and this thing takes resources and time.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also offer reports which monitor the level of your customer services.
In terms of the Plan, The whole website looks really nice and I can also say that UX doesn’t lack in that department. There is 1 thing which confused me though: when I was on the main site , I clicked on the conversation window three days, until I understood I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I wanted something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who’re searching for a basic live chat option, it truly does come for a fair price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I think that they are really good in what they provide, and I think They will be scaling and providing different plans using a larger range of features To satisfy their future customers. Free Live Chat Software