Why choose Crisp? Free Live Chat Software Open Source
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the perfect choice for your company and startup as well. You will know how to compare live talks and that metrics could be significant for you too. Free Live Chat Software Open Source
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat earlier, which shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re looking for quality support and not quantity and the pricing appears to outperform the benefit. Our decision was clear at the moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for higher plans this is common), here the cost scaling was intriguing. All live talks we tried had this attribute, a few at higher price tags, others combined with a badly implemented search feature, therefore the background wasn’t available. With Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will chat with us?” – and that has been wrong – we made that mistake already once. We can not restrict on the connections we create because we really wish to make contact with them all. Endless contacts was what we were looking for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They believe the identical way we do at Storyblokwe do not want to limit the consumer to the use of this machine (eg. Content entrances or contacts), we want to scale as their team scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those triggers are a fantastic way to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in all options we tested and largely available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics those live chats provide. In all honesty, we are not sending many emails, because we hate spam on our side. Therefore we like to send certain mails to specific target groups and again: we really enjoy the execution in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent chairs is rather Intriguing, it’s something you can control. You could choose 1 account for the entire team (which is cheap with the majority of options ), or you could go for a single seat for each team member. Since we want to get this personal approach to our clients the idea of using one account for the whole team was dropped instantly. We’ve begun to compare the very first paid plan contrary to the majority of the high tier programs to see the way the price scales again. The greatest costs we found were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their highest package has unlimited agents seats included. Also, their free plan permitted 2 agents, which was excellent for testing. Free Live Chat Software Open Source
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our tools already – so we concentrated on how they operate and perform together with Slack. We tested some of these and many are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides a single station to answer to your users employing a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with the focus on such chat experience for the customers. Which is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we compared the lower tier plans and feature together with the maximum tier plans, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”end” and those feature we didn’t need but would need to pay for. We’re glad to state we believe we have the very best fit for us, maybe it will fit as well for you. We saw the listing of 8 aspects above is all you need to locate your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all over the world. We might have had the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all of clients that are searching for a live chat themselves. We’ve updated to the Crisp endless plan some time ago, and are glad we made that choice. In case you have a query or wish to tell us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Free Live Chat Software Open Source