Introduction Free Live Chat Software
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party customer. There are many customizable facets of the particular tool, and using live chat which can be found on your own site is a procedure which may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Free Live Chat Software
The Live chat program is much more involved than your normal customer. You’ll have the ability to observe every one of those visitors which are on your website at any particular time, in addition to their own IP address, their referral origin, their local time, operating system and much more. While some of the info will be much more valuable than the rest, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You’re brought to a site that looks a little old fashioned. It looks like it’s packed with ads, but it is just a website version of ProvideSupport. If you won’t let this disturb you too much, you can read the next steps that you ought to take, like customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message and company’s emblem. You can also add your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If You Would like to match your own Website’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . You can also see a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing discussions involving representatives. Another agent can follow the case and answer within minutes. It is useful when an agent does not have the knowledge to solve the case. Due to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Free Live Chat Software
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support port. I overlook that the personalization when it concerns the whole site. The picture on the home page is a Stock image which provides you the impression that everything there doesn’t have any character too. The movie tutorial I saw felt automated, like it was not the real person talking.
I like brands with personalities. While the lack of personality might not have any effect on customer support on your website, it definitely discourages people like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four types of Payments, every month every two months, every six months and annually. Paying annually is the best option or each the plans. They provide 3 plans — small business with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information gives you an insight in what clients are searching for. You have a lot of customization options that you can use in your chat.
If you are not bothered by A little old expression of the application, you may discover there what you want to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (out of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of their supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of billing and service that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat option on your site, our very best suggestion would be to give this app a download, try it out for 30 days, and choose in the end of the free period if you’d like to continue from that point. Free Live Chat Software