Intro Free Live Chat Software
There’s no motive live chat should not be simple. Free Live Chat Software
It is all about connecting with your clients and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops offer you a much too intimidating interface with tools which are overkill for this type of rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat program that helps small companies provide instant replies and convert more leads.
You’re not likely to locate anything crazy with this particular tool, but that is the glory of this. The pricing is simple. The features are simple, and the total interface makes it quite simple to communicate with clients who want answers fast.
So let us have a deeper look to the live chat platform to understand who it’s ideal for and which of the attributes are impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their site. Its attributes include unlimited brokers, unlimited chats, complete chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the web and decided that it has generally positive ratings. We also shared its own accessible pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review stated that the app is simple to setup and navigate because of its user-friendly interface. They also enjoy how the tab switches into an email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a positive review of Chat on G2 Crowd stated that they were able to convince customers to commit to a buy within minutes of communication via the program. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and promote their goods without the use of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative review of Chat on Capterra complained about becoming timed out without notifications. He clarified that this makes it hard to keep agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the ideal time depends on how well you can track your traffic. For instance, if you’re sitting on the Chat backend you’ve got the capability to see which users are browsing your site in real time. So if someone is considering a pair of shoes that you sell on your website, you know exactly what to start talking about, and you even have the instruments for making canned responses for certain parts of your site. Free Live Chat Software
The obvious start to this particular review is the actual chat interface. Does it feel useable for both novices and advanced users?
Everything begins by revealing a chat box to the new visitor. If they’ve been to your website before, the representative about the backend sees all the customer information and interactions that have happened before. It functions just like an instant messenger, (in which the talks arrive in real time ), but it also allows you to see previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a conversation comes in, and you can schedule when you’re offered for chatting to ensure clients know when you are online.
Implementing a chat box on your site only requires a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box looks like before, during and following the conversation. Feel free to modify around colors, set causes for when the chat box pops open and configure the types that you need people to fill out before talking to you.
You have the opportunity to decide on the default stylings (which is fine,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who’d like to handle live chats while on the move. By way of example, if you have to leave the workplace but still wish to provide the best support on the market, you won’t need to fret about it with a mobile app.
Pretty much all of the features you would find on the normal dashboard are carried over to the mobile programs. You’ve got settings for actually carrying out the talks, along with setting your availability, managing transcripts and more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who’s on your site in real-time. Your customer service is continually managed, as it works like texting from your cell phone.
The coverage is one of the strongest parts of Chat, since it not only provides you the performance for exporting accounts, but it supplies amazing graphs and imagery for viewing chat metrics with time. You can monitor your client satisfaction to make decisions about your staff or to figure out which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other options you’ll discover for live chat. For instance, a site is supplied for reading about updates and suggestions, while the Guides page is full of advice about how best to sell online, the way to handle rude customers, the way to get more live chats and more.
The FAQ page gives you a good notion about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are possible and they also provide email support in-app and about the website for many plans. Free Live Chat Software
Pure Chat doesn’t have a free trial. However, you do not need one at all, since the company offers a strong free plan that you could continue to use for as long as you want. The paid plans are reasonably priced too, along with the monthly payments bring along a wide set of characteristics that you don’t get with the free bundle.
Let us Look at what plans you can choose from:
Free — For $0 you get support for one user, one website, unlimited chats each month, a 1 day discussion history and native mobile programs.
Starter — For $20 per month you receive support for 2 consumers, two websites, unlimited chats each month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the previous plan and service for five users, three sites and 90 days of discussion history.
Growing — For $100 per month you receive everything from the previous plan and service for ten consumers, five sites, an unlimited chat history and also the ability to eliminate the Pure Chat branding.
We enjoy the Free plan for individuals simply testing out the system, but the true functionality comes into play when you choose the Starter Plan. The only gripe I have is that you have to receive all the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this article to learn more about how employing a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that can help you keep expenses down. In this article, we share with you some responses from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who are not satisfied with their services. Read these instructions to learn the cancelation terms along with other details.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to customers’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is important that the software integrates with other applications your business is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for analyzing and small operations with only a few products and a single rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for companies with big aid teams. Free Live Chat Software