Why choose Crisp? Free Live Chat Software Reviews
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way you can make the right choice for your company and startup as well. You may know how to compare live talks and that metrics could be significant for you also. Free Live Chat Software Reviews
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their attention from a live chat to an”all in one business suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we didn’t use because we’re looking for quality support and not quantity and the pricing appears to outperform the advantage. Our choice was clear at the moment: we had to move on.
We found 14 days background, 30 days History and history (for greater plans this is common), here the price scaling was intriguing. All live chats we attempted had this attribute, some at higher price tagsothers combined with a poorly executed search feature, and so the background wasn’t accessible. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake once. We can not restrict on the connections we make because we actually want to earn contact with all of them. Unlimited contacts was what we were searching for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the identical way we do at Storyblokwe don’t wish to restrict the consumer to the usage of this system (eg. Content entrances or contacts), we would like to scale because their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those triggers are a fantastic way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in all solutions we tested and mainly available in the very first paid plan.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send pertinent content according to some metrics people live chats offer. To be honest, we’re not sending many mails, because we hate spam on the side. So we like to send certain mails to particular target groups and : we really like the execution in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.
Amount of brokers
The broker seats is kinda Intriguing, it’s something you can control. You could choose 1 account for the whole team (which is cheap with the majority of options ), or you might go for a single chair for every team member. Since we want to have that personal approach to our customers the idea of using one accounts for the entire team was dropped instantly. We’ve started to compare the very first paid program contrary to most of the high tier programs to see the way the cost scales . The highest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found their greatest bundle has unlimited agents chairs included. Additionally, their free strategy permitted 2 agents, which was excellent for testing. Free Live Chat Software Reviews
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our resources – so we concentrated on how they operate and function together with Slack. We tested some of these and most are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers a single station to answer to your users employing a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your customers. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we compared the lower tier plans and feature together with the maximum tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”ending” and those attribute we didn’t need but would need to pay for. We are glad to state we believe we have the very best fit for us, maybe it will fit as nicely for you. We found the listing of 8 facets above is all you want to find your own best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We could have had the same experience with other live discussions as well, but the price combined with the feature set Crisp does offer, we’d and already do recommend it to all clients who are searching for a live discussion . We’ve upgraded to the Crisp endless plan a while ago, and are glad we made that decision. In case you’ve got a query or want to tell us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send a tweet or talk to us with Crisp! Free Live Chat Software Reviews