Background Free Live Chat Software Reviews
There is no motive live chat should not be simple. Free Live Chat Software Reviews
It is all about connecting with your clients and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops give you a much too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software which aids small companies provide instant replies and convert more leads.
You’re not going to find anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the overall interface makes it rather easy to communicate with customers who want answers quickly.
So let us have a deeper look into the live chat system to know who it’s best for and which of the features are most impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their site. Its features include unlimited agents, unlimited chats, full chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it has normally positive ratings. We also shared its available pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the program is simple to setup and navigate because of its user-friendly interface. They also like how the tab switches into an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a positive overview of Chat on G2 Crowd stated that they were in a position to persuade customers to commit to a buy within minutes of communicating through the program. He also likes how the tool supplies them with a way to answer customers’ questions quickly and promote their goods without the usage of phone calls.
Most Useful Negative User Review
An individual who left a negative overview of Chat on Capterra whined about becoming timed out without notifications. He clarified that this makes it hard to maintain agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the right time is dependent upon how well you may track your visitors. By way of example, if you are sitting on the Pure Chat backend you’ve got the capability to see which users are surfing your website in real-time. So if someone is considering a pair of sneakers you sell on your website, you know exactly what to start talking about, and you have the tools for making canned responses for specific parts of your website. Free Live Chat Software Reviews
The obvious start to this particular review is the actual chat interface. Does it feel usable for both beginners and advanced users?
Everything starts by showing a chat box to the new visitor. If they’ve been to your website before, the agent about the backend sees each of the customer information and interactions that have happened before. It works just like an instant messenger, (in which the chats come in real-time), but in addition, it lets you view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re offered for chatting to ensure customers know when you’re online.
Implementing a conversation box on your website only requires a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box appears like before, during and following the conversation. Don’t hesitate to modify about colours, set triggers for when the chat box pops open and configure the types that you want people to fill out before talking to you.
You have the chance to decide on the default option stylings (which is nice,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who would like to handle live chats while on the move. By way of instance, if you have to leave the office but still want to give the best support on the market, you won’t have to fret about it using a mobile app.
Pretty much all the features you would find on the regular dashboard are all taken over to the mobile programs. You have settings for actually executing the chats, along with setting your availability, handling transcripts and more. This gives you a small boost of confidence since it doesn’t matter where you are when viewing who is on your site in real-time. Your customer support is constantly managed, as it works just like texting from the cell phone.
The coverage is one of the strongest sections of Pure Chat, since it not only gives you the performance for exporting reports, but it provides amazing graphs and imagery for viewing chat metrics with time. You can track your client satisfaction to make decisions regarding your employees or to figure out which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than a number of the other options you’ll find for live chat. By way of example, a site is provided for reading about updates and tips, while the Guides page is filled with advice on the best way best to sell online, the way to handle rude customers, how to obtain more live chats and more.
The FAQ page gives you an notion of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll have to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are possible and they also provide email support in-app and on the web site for many programs. Free Live Chat Software Reviews
Pure Chat does not have a free trial. But you don’t want one at all, since the company offers a strong free plan that you could continue to use for as long as you would like. The paid programs are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics you don’t get together with the free package.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for a single user, 1 site, unlimited chats each month, per 1 day chat history and native cellular apps.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything from the former plan and service for five users, three websites and 90 days of discussion history.
Growing — For $100 a month you get everything from the former plan and support for ten consumers, five sites, an unlimited chat history and the capacity to eliminate the Chat branding.
We enjoy the Free plan for people simply testing out the system, but the genuine functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you have to get all the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to find out more about how employing a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that can help you keep down expenses. In this article, we share with you a few answers from small business owners using these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who are not satisfied with their services. Read these directions to find out the cancelation terms and other details.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to clients’ queries from anyplace.
When deciding upon a live chat software, it’s important that the software integrates with other software your company is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for analyzing and tiny operations with just a few products and one rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for businesses with large support teams. Free Live Chat Software Reviews