Why Select Crisp? Free Live Chat Software Uk
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect decision for your business and startup as well. You may understand how to compare live talks and that metrics might be important for you too. Free Live Chat Software Uk
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are searching for quality support rather than quantity and the pricing appears to outperform the benefit. Our choice was clear at the moment: we had to move on.
We found 14 days background, 30 days History and history (for greater plans that this is common), here the cost scaling was interesting. All live chats we tried had this feature, some at higher price tags, others combined with a poorly implemented search feature, and so the background was not accessible. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will chat with us?” – and that has been wrong – we made that mistake once. We can not limit on the connections we make because we really want to earn contact with all of them. Endless contacts was exactly what we were looking for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the identical way we do in Storyblokwe do not want to limit the consumer to the use of the machine (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component can be found in all solutions we analyzed and largely available in the first paid plan.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content based on some metrics those live talks provide. To be honest, we’re not sending many mails, because we also hate spam on the side. Therefore we want to send specific emails to particular target groups and : we really enjoy the execution in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent chairs is rather Interesting, it’s something you can control. You could choose one accounts for the whole team (which is cheap with most options ), or you could go for a single chair for each team member. Since we like to have that personal approach to our customers the idea of using one account for the entire team was dropped immediately. We have started to compare the first paid plan against most of the high tier programs to observe how the cost scales again. The highest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest package has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was great for analyzing. Free Live Chat Software Uk
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our tools already – so we concentrated on how they work and perform together with Slack. We tested some of them and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one station to reply to your users employing a very simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your customers. Which is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we compared the lower grade programs and feature with the maximum tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”ending” and those attribute we did not need but might have to cover. We are pleased to state that we think we got the very best match for us, perhaps it will fit as nicely for you. We found the listing of 8 facets above is all you need to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We could have had exactly the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all customers who are looking for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan a while ago, and are thankful we made that decision. If you’ve got a query or want to tell us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send us a conversation or talk to us with Crisp! Free Live Chat Software Uk