Summary Free Live Chat Software Uk
Let Us start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Free Live Chat Software Uk
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To start a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective customers like best: discounts!
What I liked about the Signing up process is that I could see how many measures are nonetheless left. Following is a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s quite neat. There is the Inbox part, accessible from the app’s sidebar — there land each of the incoming requests from your clients. Then, we’ve got a section Chats, where you are able to see your existing conversations. It looks like this:
When chatting with your Clients you can quickly check their information — this convenient little attribute is put on the correct and it is useful when targeting your clients’ needs. What’s more, below we’ve website visitors section, telling us about each the people on our website.
Speaking of traffic Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see exactly what a user writers to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the little pop up on the right bottom, asking if they wish to chat, quick answer or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to 5 agents. It offers customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7client support.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You’ve only two plans: one is very basic and another one may not be enough if you are working with partnerships businesses. However, as always, it all depends on your needs. Free Live Chat Software Uk
A nice addition that they Offer is that which they call a Callback feature. What it really does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they are saying:”Chat is convenient for delicately accompanying clients on the website, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You can easily get back in touch with your potential leads later.
JivoChats is incorporated With Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as an agent, Jivo won’t force you to change between the programs to answer. All messages from social networks look right in the JivoChat desktop or cellular program.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your store on cellular, they will definitely find it very convenient.
If that’s not sufficient, They’re throwing an API for programmers, which is the entire documentation programmers can use if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the market only for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also supply reports that track the level of your customer service.
In terms of the design, The whole site looks really nice and that I can also say that UX doesn’t lack in that department. There’s one thing that confused me when I had been on the main site I clicked on the chat window three times, until I realized that I need to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that whenever I wanted something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are looking for a basic live chat option, it actually does come for a reasonable price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They will be scaling and providing different plans using a wider selection of features To satisfy their future clients. Free Live Chat Software Uk