Why choose Crisp? Free Live Chat Software Website
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way it is possible to make the right choice for your company and startup too. You may understand how to compare live chats and which metrics could be important for you too. Free Live Chat Software Website
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which shifted their focus from a live chat to an”all in one business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are searching for quality support and not quantity as well as the pricing seems to outperform the benefit. So our choice was apparent at that moment: we needed to move on.
We found 14 days history, 30 days History and unlimited history (for higher plans that this is common), here the cost scaling was intriguing. All live chats we tried had this attribute, some at higher price tagsothers combined with a poorly executed search feature, therefore the background was not available. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake once. We can not limit on the contacts we create because we really want to earn contact with them all. Unlimited contacts was what we were looking for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is huge! They think the identical way we do in Storyblokwe don’t wish to limit the user to the usage of this machine (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those causes are a fantastic method to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component is available in all solutions we analyzed and mainly available in the first paid plan.
Ability to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send pertinent content based on some metrics those live chats provide. In all honesty, we’re not sending many mails, because we also hate spam on our side. So we want to send certain emails to specific target groups and again: we really like the execution in the Crisp customer. It is straightforward and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker chairs is kinda Interesting, it is something that you can control. You could choose one accounts for the entire group (which can be cheap with the majority of options ), or you might go for one seat for every team member. Since we want to get this personal approach to our customers the notion of using one accounts for the entire group was dropped instantly. We have begun to compare the first paid plan against the majority of the high tier programs to see the way the cost scales again. The highest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their highest package has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was excellent for testing. Free Live Chat Software Website
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our resources already – so we focused on how they operate and function together with Slack. We tested some of them and many are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire set-up was completed in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one channel to reply to your users employing a very simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your clients. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we compared the lower tier programs and feature together with the maximum tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”ending” and those attribute we did not need but would need to pay for. We’re glad to say that we believe we got the best match for us, perhaps it will fit as nicely for you. We found the list of 8 aspects above is all you want to find your own best match.
We made contact with incredible great people (thank You!) And companies all over the globe. We might have had exactly the same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all customers who are looking for a live discussion . We have updated to the Crisp unlimited plan a while ago, and are glad that we made that decision. In case you have a query or wish to inform us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Free Live Chat Software Website