Why Select Crisp? Free Live Chat Software WordPress Plugin
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the perfect choice for your business and startup as well. You will understand how to compare live chats and which metrics might be significant for you also. Free Live Chat Software WordPress Plugin
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We’ve Used several other live chat before, which shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we’re searching for quality support and not quantity as well as the pricing seems to outperform the benefit. So our decision was clear at that moment: we needed to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was interesting. All live talks we tried had this feature, some at higher price tags, others combined with a badly executed search feature, therefore the history wasn’t accessible. With Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we want?
We tried to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake already once. We can not limit on the contacts we create because we actually want to earn contact with them all. Endless contacts was what we were looking for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is enormous! They think the identical way we do at Storyblokwe do not wish to restrict the user to the use of the machine (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the exact same site for more than 30 seconds”. Those triggers are a good method to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in all solutions we analyzed and largely available in the very first paid plan.
Ability to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send pertinent content according to some metrics those live chats offer. In all honesty, we’re not sending many mails, because we hate spam on our side. Therefore we like to send certain mails to particular target groups and : we really enjoy the execution in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker chairs is kinda Interesting, it’s something you can control. You could choose 1 account for the whole team (which is cheap with most options ), or you could go for one seat for every team member. Since we like to have this personal approach to our clients the notion of using one accounts for the whole team was dropped instantly. We’ve started to compare the first paid program contrary to most of the high tier plans to see how the cost scales . The highest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest package has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was great for analyzing. Free Live Chat Software WordPress Plugin
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our resources – so we focused on how they operate and perform with Slack. We analyzed some of these and most are actually working very well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one station to reply to your users employing a simple team inbox where you can manage all your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the clients. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we compared the lower tier programs and feature with the maximum tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”ending” and those feature we didn’t need but would need to pay for. We are glad to state that we believe we have the best match for us, maybe it will fit as nicely for you. We found that the listing of 8 aspects above is all you need to find your best fit.
We made contact with unbelievable great people (thank You!) And companies all around the globe. We could have had the same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all of customers that are searching for a live discussion . We have upgraded to the Crisp unlimited plan some time ago, and are glad that we made that decision. In case you’ve got a question or want to tell us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Free Live Chat Software WordPress Plugin