Background Free Live Chat Solution
There is no motive live chat shouldn’t be easy. Free Live Chat Solution
It’s all about connecting with your customers and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores offer you a far too intimidating interface using tools which are overkill for this type of rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program that aids small businesses provide instant answers and convert more prospects.
You are not going to locate anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it rather easy to communicate with customers who need answers fast.
So let us take a deeper look into the live chat platform to understand who it is best for and all of those attributes are impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their website. Its attributes include unlimited brokers, boundless chats, full chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the web and decided that it has normally favorable ratings. We also shared its own available pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the app is easy to set up and navigate due to its user friendly interface. They also enjoy how the tab switches into an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a positive review of Pure Chat on G2 Crowd said they have been in a position to persuade customers to commit to a purchase within minutes of communicating via the program. He also likes the way the tool provides them with a means to answer clients’ questions quickly and promote their products without the use of phone calls.
Most Helpful Negative User Review
An individual who left a negative review of Pure Chat on Capterra whined about getting timed out without notifications. He clarified that making it hard to maintain agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you may track your traffic. By way of example, if you’re sitting on the Pure Chat backend you’ve got the ability to see which users are surfing your site in real-time. So if someone is looking at a pair of sneakers that you sell on your website, you understand exactly what to begin talking about, and you have the tools for creating canned responses for specific parts of your website. Free Live Chat Solution
The obvious beginning to this review is the true chat interface. Does it feel useable for both beginners and advanced users?
It all starts by revealing a chat box into the new visitor. If they have been to your site before, the agent about the backend sees all the customer information and interactions that have happened before. It works just like an instant messenger, (in which the talks come in real time ), but it also allows you to see previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you’re available for chatting so that clients know when you are online.
Implementing a chat box on your website only takes a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box looks like prior to, during and after the conversation. Don’t hesitate to modify around colors, set causes for as soon as the chat box pops open and configure the types that you need individuals to fill out before speaking to you.
You have the chance to decide on the default stylings (which is nice,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who would like to manage live chats while on the go. For instance, if you have to leave the office but still wish to give the best support out there, you won’t have to worry about it using a mobile app.
Pretty much all the features that you would find on the regular dashboard are all taken over to the cellular programs. You have settings for actually carrying out the talks, together with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who is on your site in real-time. Your customer service is continually managed, as it functions just like texting from your cell phone.
The coverage is one of the strongest sections of Chat, since it not only gives you the functionality for exporting reports, but it supplies beautiful graphs and imagery for viewing chat metrics with time. It is possible to track your client satisfaction to make decisions regarding your employees or to determine which particular clients you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other solutions you will find for live chat. For instance, a blog is supplied for reading about updates and tips, while the Guides page is full of advice on the best way to sell online, how to handle rude clients, the way to obtain more live chats and more.
The FAQ page gives you an idea about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll need to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are potential and they also provide email support in-app and about the website for all programs. Free Live Chat Solution
Pure Chat doesn’t have a free trial. But you do not want one at all, since the provider offers a solid free plan that you could continue to use for as long as you would like. The paid plans are reasonably priced too, and the monthly payments bring along a wide set of characteristics that you don’t get with the free package.
Let’s take a look at what programs you can Pick from:
Free — For $0 you receive support for one user, one site, boundless chats per month, per one day discussion history and native mobile apps.
Starter — For $20 a month you get support for 2 users, two sites, unlimited chats each month, a 30 day chat background, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything from the former plan and support for five customers, three sites and 90 days of chat history.
Growing — For $100 a month you receive everything from the previous plan and service for ten users, five websites, an unlimited chat history and the capacity to remove the Pure Chat branding.
We enjoy the Free plan for individuals just testing out the system, but the genuine functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you have to receive all the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to find out more about how employing a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that may assist you in keeping expenses down. In this report, we share with you some answers from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that aren’t pleased with their services. Read these directions to find out the cancelation terms along with other details.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to clients’ queries from anyplace.
When deciding upon a live chat software, it’s essential that the program integrates with other applications your business is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for analyzing and tiny operations with just a few goods and a single rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for companies with large support teams. Free Live Chat Solution