Intro Free Live Chat Solutions For Websites
There is no reason live chat shouldn’t be easy. Free Live Chat Solutions For Websites
It’s all about connecting with your clients and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet stores give you a far too intimidating interface with tools that are overkill for this type of basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program which aids small companies provide instant answers and convert more prospects.
You are not likely to locate anything mad with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it quite easy to communicate with clients who want answers quickly.
So let’s take a deeper look to the live chat system to know who it’s ideal for and which of the attributes are most impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, complete chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the net and decided that it’s generally positive ratings. We also shared its available pricing choices.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the app is easy to set up and navigate due to its user-friendly interface. They also like the way the tab switches to an email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a positive overview of Chat on G2 Crowd stated that they have been in a position to convince customers to commit to a buy within minutes of communication through the app. He also likes how the tool provides them with a means to answer customers’ questions quickly and promote their goods without the usage of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Chat on Capterra complained about getting timed out with notifications. He explained that making it difficult to keep agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you can monitor your traffic. For instance, if you are sitting on the Pure Chat backend you have the ability to view which users are browsing your website in real-time. So if somebody is considering a pair of shoes that you sell on your website, you understand precisely what to start speaking about, and you even have the tools for creating canned answers for specific components of your site. Free Live Chat Solutions For Websites
The obvious beginning to this particular review is the actual chat interface. Does this feel useable for both novices and advanced users?
It all starts by revealing a chat box into the new visitor. If they have been to your site before, the representative about the backend sees all the customer information and interactions that have occurred before. It functions just like an instant messenger, (where the chats arrive in real-time), but in addition, it allows you to view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes in, and you can schedule when you’re offered for chatting so that customers know when you are online.
Implementing a chat box on your website only takes a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box appears like prior to, during and after the dialog. Don’t hesitate to change about colors, set causes for as soon as the chat box pops open and configure the forms that you want individuals to fill out before speaking to you.
You have the chance to go with the default option stylings (which is fine,) but the layout tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who’d love to manage live chats while on the go. For example, if you have to leave the workplace but still wish to provide the best support on the market, you won’t need to worry about it with a mobile app.
Pretty much all of the features that you would find on the regular dashboard are all taken over to the mobile apps. You’ve got settings for actually carrying out the talks, together with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who is on your website in real time. Your customer service is continually handled, as it works just like texting from the cell phone.
The reporting is just one of the strongest sections of Pure Chat, because it not only provides you the functionality for exporting reports, but it supplies amazing graphs and imagery for viewing chat metrics with time. It is possible to monitor your client satisfaction to make decisions about your staff or to determine which particular clients you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other options you will find for live chat. For instance, a blog is provided for studying about updates and suggestions, while the Guides page is filled with advice about the best way to sell online, the way to handle rude customers, the way to obtain more live chats and more.
The FAQ page gives you an notion of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you are going to need to complete most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are potential and they also provide email support in-app and about the web site for all plans. Free Live Chat Solutions For Websites
Pure Chat does not have a free trial. However, you don’t want one at all, because the company delivers a solid free plan you can continue to use for as long as you would like. The paid plans are reasonably priced too, along with the monthly payments bring along a broad set of characteristics that you don’t get together with the free bundle.
Let us Look at what plans you can Pick from:
Free — For $0 you receive support for a single user, one website, boundless chats per month, per 1 day chat history and native cellular apps.
Starter — For $20 a month you get support for two consumers, two websites, unlimited chats per month, a 30 day chat history, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything from the former plan and support for five customers, three sites and 90 days of discussion history.
Growing — For $100 a month you receive everything from the previous plan and service for ten consumers, five sites, an unlimited chat history and also the capacity to remove the Pure Chat branding.
We like the Free program for people simply testing out the system, but the true operation comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this guide to find out more about how using a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that may assist you in keeping expenses down. In this report, we discuss with you some responses from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who aren’t satisfied with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to customers’ inquiries from anywhere.
When choosing a live chat program, it’s important that the software integrates with other applications your company is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for testing and small operations with just a couple of products and one rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for companies with large support teams. Free Live Chat Solutions For Websites