Introduction Free Live Chat Support
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s linked to character, a leaf above their emblem and green background instantly made me feel calm. Well played, JivoChat! Free Live Chat Support
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey on this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see just how many steps are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is very neat. There is the Inbox part, accessible from the app’s sidebar — there land all the incoming requests from the customers. Then, we’ve got a section Chats, where you can see your current conversations. It looks like this:
When conversing with your Clients you can quickly check their information this handy little feature is put on the right and it is useful when targeting your customers’ needs. What is more, below we’ve site visitors department, telling us about each of the people on our site.
Speaking of visitors on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out what a user authors to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the little pop up on the perfect bottom, asking if they want to chat, quick reply or ignore (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that is missing is that it is not very scalable. You have just two plans: one is very basic and another one may not be enough if you are working with partnerships businesses. But, as always, it all depends on your needs. Free Live Chat Support
A nice addition that they Offer is that which they call a Callback attribute. What it does is that people can leave you their number and you’ll be able to call them back at your first convenience. On their website they are stating:”Chat is convenient for delicately accompanying customers on the site, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You may easily get back in touch with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t force you to switch between the apps to answer. All messages out of social networks look right in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time browsing through your shop on cellular, they will surely find it rather convenient.
In case that’s not sufficient, They are throwing an API for developers, that’s the whole documentation developers can utilize if they want to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the industry just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports that track the level of your customer service.
In terms of the design, The whole site looks very nice and I may also say that UX doesn’t lack in that section. There is one thing which confused me though: when I had been on the primary website, I clicked on the chat window three times, before I understood that I want to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that whenever I needed something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who are looking for a standard live chat solution, it actually will come for a reasonable price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they offer, and I believe They’ll be scaling and providing other plans with a wider range of attributes To meet their future customers. Free Live Chat Support