Intro Free Live Chat Support
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party customer. There are many customizable facets of the particular tool, and using live chat which can be found on your site is a procedure which can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Free Live Chat Support
The Live chat app is a great deal more involved than your normal customer. You’ll have the ability to observe each of the visitors which are on your website at any particular time, as well as their IP address, their own referral source, their local time, working system and much more. Though some of the info will be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You are brought to a site which looks a little old fashioned. It seems like it is packed with ads, but it is only a site version of ProvideSupport. If you won’t let that disturb you too much, you can read the next steps which you ought to take, like customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your website’s most important theme.
If You Would like to match your own Site’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions involving representatives. Another agent can follow the situation and reply within seconds. It is helpful when an agent does not have the knowledge to solve the instance. Thanks to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Free Live Chat Support
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole site. The image on the home page is a Stock picture which gives you the belief that everything there does not have any character too. The video tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality here might have no effect on customer service on your website, it definitely discourages individuals like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is the ideal option or each of the plans. They offer 3 plans — small company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information provides you an insight in what customers are searching for. You’ve got a lot of customization options that you can use in your chat.
If you’re not bothered by A tiny old look of the application, you may discover there what you want to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be tried with no price for 30 days. All attributes (outside of further operators) could be retrieved with this free time trial interval. Provide Support will not always harass you in the event that you don’t take advantage of the offer, possibly, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and service that is provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to provide this app a download, try it out for 30 days, and decide in the end of the free period if you’d like to keep from there. Free Live Chat Support