Why choose Crisp? Free Live Chat Support Software For Website
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the perfect decision for your business and startup as well. You may know how to compare live chats and which metrics could be significant for you also. Free Live Chat Support Software For Website
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their attention from a live conversation to a”all in one company suite”. Their live chat still works, but metrics that are important for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our team members, which we did not use because we are searching for quality support rather than quantity as well as the pricing seems to outperform the benefit. Our decision was clear at the moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was intriguing. All live chats we attempted had this feature, a few at higher price tagsothers together with a poorly implemented search feature, and so the background was not accessible. Together with Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake once. We can not restrict on the connections we make because we really want to earn contact with them all. Endless contacts was exactly what we were searching for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They believe the identical way we do at Storyblokwe do not wish to limit the user to the use of the system (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same website for over 30 seconds”. Those triggers are a fantastic method to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all options we tested and largely available in the first paid program.
Possibility to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send pertinent content based on some metrics those live chats offer. To be honest, we’re not sending many emails, because we also hate spam on the side. Therefore we like to send specific mails to specific target groups and : we really like the implementation in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Amount of brokers
The broker seats is kinda Interesting, it is something that you can control. You could choose 1 account for the whole team (which is cheap with the majority of options ), or you might go for a single chair for every team member. Since we like to get this personal approach to our customers the idea of using one account for the entire group was dropped immediately. We’ve begun to compare the very first paid program contrary to the majority of the high tier programs to see how the cost scales again. The highest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their highest package has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was great for analyzing. Free Live Chat Support Software For Website
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included the majority of our tools already – so we focused on how they operate and function together with Slack. We tested some of them and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers a single channel to reply to your users employing a simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your customers. That is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we contrasted the lower grade plans and feature together with the highest tier plans, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”ending” and those attribute we did not need but would need to pay for. We are glad to state that we think we have the very best fit for us, maybe it will fit as well for you. We saw the listing of 8 facets above is all you need to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the globe. We might have had the exact same experience with other live chats too, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all clients that are searching for a live discussion . We have updated to the Crisp endless plan a while ago, and are glad that we made that decision. If you’ve got a query or want to tell us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send us a tweet or chat with us using Crisp! Free Live Chat Support Software For Website