Introduction Free Live Chat Support Software
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s connected to nature, a foliage over their emblem and green background immediately made me feel calm. Well played, JivoChat! Free Live Chat Support Software
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey on this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: reductions!
What I liked about the Signing up process is that I could see just how many measures are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox section, available from the program’s sidebar — there land each the incoming requests from the customers. Then, we have a section Chats, where you are able to see your current discussions. It looks like this:
When conversing with your Customers you can quickly check their information this handy little feature is put on the right and it’s invaluable when targeting your customers’ needs. What’s more, below we’ve site visitors section, informing us about each of the people on our website.
Speaking of visitors on Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to see what a user authors to you before he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the right bottom, asking if they wish to chat, quick answer or ignore (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it is not very scalable. You’ve only two strategies: one is very basic and the other one may be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. Free Live Chat Support Software
A nice addition that they Offer is that which they call a Callback attribute. What it really does is that visitors can leave you their number and you can call them back at your first convenience. On their site they’re stating:”Chat is convenient for delicately accompanying clients on the site, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You may easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as a broker, Jivo will not make you change between the apps to reply. All messages out of social networks appear right in the JivoChat desktop or cellular program.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your clients are spending a lot of time browsing through your shop on cellular, they will surely find it very convenient.
If that’s not sufficient, They are throwing an API for developers, that’s the entire documentation programmers can utilize if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the industry only for 4 years — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which monitor the level of your customer service.
Concerning the Plan, The whole site looks very nice and I can also say that UX does not lack in that section. There is one thing which confused me when I had been on the main website, I clicked on the chat window three days, before I understood that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I wanted something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who’re searching for a basic live chat solution, it truly will come for a reasonable price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they provide, and I believe They’ll be scaling and providing other plans using a wider selection of attributes To satisfy their future clients. Free Live Chat Support Software