Introduction Free Live Chat Support Software
Giving your software the name of an entire Category of software is rather a daring move. Their name”LiveChat” certainly sends a message out:”we would like to shape the market” We are going to figure out if that’s true. Free Live Chat Support Software
It’s worth noting that unlike other suppliers in this space, LiveChat bills you per concurrent user. That means one chair can be used by numerous agents, which is particularly advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 per month. If you need more than only four topics and a full chat history, you ought to take a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and adds a staffing prediction as well as a job scheduler module.” Enterprise” gives you a dedicated account manager in a cost of $149 per month.
We know that when you create a decision to buy Live Chat Software it’s important not just to see how experts evaluate it in their reviews, but also to discover whether the real people and businesses that buy it are really happy with the item. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that gathers customer reviews, comments and LiveChat testimonials across a wide range of social media sites. The data is then presented in an easy to digest form revealing how many individuals had positive and negative encounter with LiveChat. With that information at hand you ought to be armed to make an educated buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your support and service teams. It comes with tools which you could use for your internet sales and promotion, web analytics, and live customer care or support requirements. The platform enables you and your team to converse with clients and potential clients directly on your sites and in real time.
There are three Major components of LiveChat — a Web-based chat window, web-based control panel, and operator program. The operator program has cross platform capacities that allow logging in and chatting with visitors via mobile and desktop devices.
LiveChat Delivers a wide range of features and Abilities, and likely the most number of tools one of the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, client participation, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, conversation surveys, and more.
Additionally, it provides real-time website traffic Monitoring, dashboards and statistics, efficiency analysis, and custom/standard or interactive reports. Aside from English, It’s also available in Many major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has increased to Become among the very outstanding enterprise chat alternatives relied upon by leading international brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with heaps of other platforms and applications, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Summary of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily monitor your traffic in real time. You are able to check if they’re utilizing shopping cart, or even abandoning an arrangement –and invite them to chat if they do. Your helpdesk team representative can talk to more people in less time when compared with a telephone representative. The software can quickly create reports for every one of your helpdesk team representative, analyzing their number of chats, time spent with a customer, or chat invitations. You get to measure the speed of your group’s answers and assess how to improve the service. Free Live Chat Support Software
Integrated ticketing system
While other comparable systems provide only basic live Chat with a few extras, Live Chat provides full help desk performance with its own ticketing system built into the stage. For this , you acquire a significant edge over your competitors, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and telephone cannot handle, and lets you remove lengthy queues while engaging clients with your quick replies. Its ticket management capacity allows to source tickets from discussion and mails, tag tickets, and undertake automated follow-ups.
LiveChat offers a wide range of chat and ticket Reports that may be used to identify areas which can be improved and optimized. It is possible to measure chat duration, first response times, and traffic traffic. These reports, together with staffing prediction, can help you correct the amount of agents to cover all chats. Clients may also find the amount of chats, attained goals, and customer satisfaction levels. Having complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window types (embedded or pop-up ), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which gives you greater flexibility and management for example easily altering any portion of the chat window, both in terms of looks in addition to behavior. You can also add your personal social networking buttons so your clients can reach your lover page directly from chat, and even customize agent profiles not only with names and titles but also with actual photographs to find the best outcomes. Further, you have to utilize engagement graphics — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for e commerce and Customer care
Efficiency is the name of the sport for LiveChat. As Such, it is an ideal online chat software tool for e-commerce sales and support providing you not just an efficient and reliable communications platform along with your clients, but also aims and sales tracker. Embedding a few lines of code onto your own sites and you are good to go, permitting a real-time instrument to participate and interact with your visitors or customers, and quantifying the outcomes of those participation. With support for more than 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anywhere, anytime worldwide access and operation for your online business. Free Live Chat Support Software
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a chat from Jane. He sees in the history that she had been requesting a return policy. As he expects — she wants to reunite her shoes. As it’s Simon who deals with returns, Dave transfers Jane into Simon. Dave also tags the chat because”yield”.
Characteristics: discussion history, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer service agent, Dave, checks clients’ action on the website. He finds John Parker spends some time on a specific merchandise page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a purchase. John leaves a favorable feedback about business’s customer services.
Features: visitors Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she would like to understand what is shop’s return policy. She wants an reply to her question as soon as possible but she does not like making calls. Luckily, she is able to begin a chat with a live chat representative. Jane types inside her question unaware that Dave can already see what she is writing. As her query is quite a common one, Dave enters a previously saved message, so that he doesn’t have to write it on. Jane sends her message and within a second she gets a link to the return policy along with a full explanation of steps she needs to take. She completes the conversation and rates it as good.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the following SMB and business pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics a look, and choose the best strategy for your business.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month billed yearly (roughly $39 billed monthly) Ideal for fulltime support team
Company Plan: $50 per seat/month billed yearly (or $59 billed yearly ) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed just annually great for Fortune 500 businesses
LiveChat is one of the goods we thoroughly enjoyed reviewing. It only works really well and is enjoyable to use. We’re also surprised that in comparison to ClickDesk, which we had on our website before, the number of discussion requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this channel and can be handled more easily by your group with various statuses (open, pending( solved).
It’s not the cheapest live chat software but certainly one of the very best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were thinking of acquiring a live chat program, I believe they would need to look no further. Free Live Chat Support Software