Overview Free Live Chat Support Software
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party client. There are lots of customizable facets of this tool, and using live chat which can be found on your own website is a procedure which can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Free Live Chat Support Software
The Live chat program is a great deal more involved than your average client. You will be able to observe every one of the visitors which are on your site at any given time, in addition to their own IP address, their own referral origin, their regional time, operating system and a whole lot more. Though some of the info will be much more beneficial than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You’re attracted to a site which seems a little old fashioned. It seems like it is full of advertisements, but it is just a site version of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps that you ought to take, like customizing your conversation messenger window, add chat buttons to your mails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat appears more private. The live chat button on the site can be either chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If you want to match your Website’s style, you are able to customize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing chats involving agents. Another agent can follow the situation and reply within minutes. It’s helpful when an agent does not have the knowledge to address the instance. Thanks to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Free Live Chat Support Software
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole website. The picture on the main page is a Stock picture which gives you the belief that everything there doesn’t have any character too. The video tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality here might not have any impact on customer support on your website, it definitely discourages people like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four types of Payments, each month every 2 months, every six months and yearly. Paying annually is the ideal option or all the plans. They provide 3 plans — little company with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF document where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor info provides you an insight into what clients are searching for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A little old look of the program, you may discover there what you need to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be tried with no price for 30 days. All features (outside of additional operators) could be accessed with this free time trial interval. Provide Support will not always harass you if you don’t take advantage of their offer, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and support that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to give this program a download, check it out for 30 days, and decide in the end of the free period if you would like to keep from there. Free Live Chat Support Software