Introduction Free Live Chat Support Software
There’s no motive live chat should not be simple. Free Live Chat Support Software
It is all about connecting with your clients and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops give you a much too intimidating interface with tools that are overkill for this type of rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software that helps small companies provide instant answers and convert more prospects.
You are not likely to locate anything mad with this particular tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it rather simple to communicate with clients who need answers quickly.
So let’s have a deeper look to the live chat platform to understand who it’s best for and all of the attributes are impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their site. Its attributes include unlimited agents, unlimited chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it’s generally positive ratings. We also shared its accessible pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the app is easy to set up and navigate due to its user friendly interface. They also like how the tab switches into a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd said that they were in a position to convince customers to commit to a buy within minutes of communicating via the app. He also likes how the tool provides them with a way to answer clients’ questions quickly and promote their goods without the use of phone calls.
Most Helpful Negative User Review
An individual who left a negative review of Pure Chat on Capterra whined about getting timed out with notifications. He clarified that this makes it difficult to keep agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the ideal time depends on how well you may track your traffic. By way of instance, if you are sitting on the Pure Chat backend you’ve got the ability to see which users are browsing your website in real time. So if someone is considering a pair of shoes that you sell on your site, you understand exactly what to start talking about, and you even have the tools for creating canned responses for specific parts of your website. Free Live Chat Support Software
The obvious start to this review is the true chat interface. Does it feel useable for both novices and advanced users?
It all starts by revealing a chat box into the new visitor. If they have been to your site before, the agent on the backend sees all the customer information and interactions that have happened in the past. It works just like an instant messenger, (where the chats come in real time ), but in addition, it allows you to see previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you’re available for chatting to ensure clients know when you’re online.
Implementing a chat box on your website only takes a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box looks like prior to, during and following the dialog. Don’t hesitate to change around colours, set triggers for when the chat box pops open and configure the types that you need individuals to fill out before speaking to you.
You’ve got the chance to go with the default option stylings (which is nice,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who would like to manage live chats while on the go. By way of example, if you have to leave the office but still wish to provide the best support out there, you won’t have to fret about it using a mobile program.
Pretty much all the features that you would find on the normal dashboard are all carried over to the cellular programs. You’ve got settings for actually carrying out the talks, along with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when viewing who’s on your site in real time. Your customer service is constantly managed, as it works like texting from your phone.
The coverage is just one of the strongest parts of Chat, since it not only provides you the functionality for exporting reports, but it provides amazing graphs and vision for seeing chat metrics over time. You can monitor your client satisfaction to make decisions regarding your staff or to determine which particular clients you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you will discover for live chat. For example, a blog is supplied for studying about updates and tips, while the Guides page is filled with information about the best way to sell online, how to handle rude customers, the way to get more live chats and more.
The FAQ page gives you a good notion of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are possible and they also provide email support in-app and about the web site for many programs. Free Live Chat Support Software
Pure Chat doesn’t have a free trial. However, you do not need one at all, since the provider offers a solid free plan you can continue to use for as long as you would like. The paid plans are reasonably priced too, along with the monthly payments bring along a broad set of characteristics you don’t get with the free package.
Let us take a look at what programs you can choose from:
Free — For $0 you get support for one user, one site, unlimited chats each month, per 1 day chat history and native cellular programs.
Starter — For $20 a month you get support for 2 users, two sites, unlimited chats per month, per 30 day chat history, native cellular programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything from the former plan and service for five users, three websites and 90 days of discussion history.
Growth — For $100 per month you get everything out of the former plan and service for ten users, five websites, an infinite chat history and the capacity to eliminate the Chat branding.
We like the Free plan for individuals simply testing out the system, but the genuine functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you have to receive all of the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this guide to find out more about how using a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which can help you keep expenses down. In this article, we share with you some answers from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that aren’t pleased with their services. Read these directions to find out the cancelation terms along with other specifics.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to customers’ queries from anyplace.
When choosing a live chat software, it is important that the program integrates with other software your business is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for testing and tiny operations with only a couple of goods and a single rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for companies with big aid teams. Free Live Chat Support Software