Why Select Crisp? Free Live Chat System
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the right decision for your business and startup as well. You will understand how to compare live talks and that metrics might be important for you too. Free Live Chat System
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we’re looking for quality service rather than quantity and the pricing seems to outperform the advantage. So our decision was clear at the moment: we had to proceed.
We found 14 times history, 30 days History and history (for higher plans that this is common), also here the price scaling was interesting. All live chats we tried had that feature, a few at higher price tags, others together with a badly implemented search feature, and so the history wasn’t accessible. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake already once. We can’t restrict on the connections we make because we actually wish to make contact with all of them. Endless contacts was exactly what we were looking for (in an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the identical way we do at Storyblokwe don’t want to restrict the consumer to the usage of the system (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same site for more than 30 seconds”. Those triggers are a good way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in most options we tested and largely available in the very first paid plan.
Possibility to send campaign emails
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics people live talks provide. To be honest, we are not sending many emails, because we also hate spam on our side. Therefore we like to send specific mails to specific target groups and again: we really enjoy the execution in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Number of agents
The broker chairs is rather Intriguing, it is something that you can control. You could choose 1 accounts for the whole group (which is cheap with most solutions), or you could go for a single seat for each team member. Since we want to get this personal approach to our customers the notion of using one account for the whole group was dropped immediately. We’ve started to compare the very first paid plan against most of the high tier plans to see the way the price scales . The highest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest package has unlimited agents seats included. Additionally, their free plan permitted 2 agents, which was excellent for testing. Free Live Chat System
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t actually use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our resources already – so we focused on how they work and perform with Slack. We tested some of them and most are actually working very well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single station to reply to your users employing a very simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp really Ships with the focus on that chat experience for the customers. That is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we contrasted the lower tier plans and feature with the highest tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months today, and switched from a competition because of the pricey”end” and those feature we did not need but might need to pay for. We’re pleased to say we think we got the best match for us, maybe it will fit as nicely for you. We saw that the listing of 8 facets above is all you want to find your best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We might have had the same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we would and do recommend it to all of customers that are looking for a live chat . We have updated to the Crisp unlimited plan some time ago, and are glad we made that choice. If you’ve got a question or want to tell us about your experience with Crisp and other live discussions, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Free Live Chat System