Why Select Crisp? Free Live Chat Tool

In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the perfect decision for your company and startup too. You may understand how to compare live talks and that metrics might be significant for you also. Free Live Chat Tool

Click here to sign up for Crisp Now

How was that decision made?

Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.

 

What did we use previously?

We’ve Used multiple other live chat earlier, which shifted their attention from a live chat to an”all in one business suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re looking for quality service and not quantity as well as the pricing appears to outperform the benefit. Our choice was apparent at that moment: we needed to move on.

 

Chat log

We found 14 days background, 30 days History and unlimited history (for greater plans this is common), also here the cost scaling was interesting. All live talks we attempted had that attribute, a few at higher price tags, others together with a badly implemented search feature, therefore the history wasn’t available. Together with Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.

How many contacts do we need?

First, we tried to answer that Question with another question”how many clients will talk with us” – and that was wrong – we made that mistake already once. We can not restrict on the contacts we make because we actually want to make contact with all of them. Endless contacts was what we were looking for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:

So at Crisp, you don’t scale by use – which is huge! They think the identical way we do in Storyblokwe do not want to limit the consumer to the use of the system (eg. Content entrances or entries ), we want to scale as their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.

 

Trigger events / communications

Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those triggers are a fantastic way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component is available in most solutions we tested and largely available in the very first paid plan.

 

Possibility to send campaign emails

From time to time we send mails Using our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send relevant content according to some metrics people live talks provide. To be honest, we’re not sending many mails, because we hate spam on the side. So we want to send certain emails to particular target groups and : we really like the implementation in the Crisp client. It is simple and satisfied our needs at a reasonable price tag.

 

Amount of agents

The agent seats is kinda Intriguing, it is something you can control. You could choose one accounts for the whole group (which is cheap with most solutions), or you could go for a single chair for every team member. Since we like to get that personal approach to our clients the idea of using one accounts for the entire team was dropped immediately. We’ve begun to compare the first paid program contrary to most of the high tier plans to observe how the cost scales . The highest costs we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found their highest package has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was excellent for analyzing. Free Live Chat Tool

Click here to sign up for Crisp Now

Integrations

Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our resources already – so we concentrated on how they work and function together with Slack. We tested some of them and many are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire set-up was completed in a couple of minutes.

 

Control the client via JavaScript

We’re using the chat not Only on the site but also in our program itself. Clients may want to report a problem or simply have a quick question about something, therefore the lead integration, and a option to initialize and hide/show the client with JavaScript has been a must-have. It had been possible with the majority of live chats we’ve attempted, the documentation of Crisp about their JavaScript SDK is crystal clear and well recorded so we got that running in under half an hour.

 

What is Crisp?

“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one station to answer to your users using a simple team inbox where you are able to handle all of your user queries.”

From our experience, Crisp actually Ships with all the attention on such chat experience for your customers. Which is exactly what we were looking for since we evaluated other alternatives.

 

Cost

This one is tricky. If you browse The past few points you noticed that we compared the lower grade programs and feature together with the maximum tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”end” and those feature we didn’t need but would need to cover. We are pleased to say that we think we have the best fit for us, perhaps it will fit as nicely for you. We saw the listing of 8 facets above is all you need to find your own best match.

Wrap-up

We made contact with unbelievable great people (thank You!) And companies all over the world. We could have had exactly the same experience with other live discussions too, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all clients who are looking for a live chat . We’ve upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that decision. If you’ve got a question or want to tell us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send a tweet or talk to us with Crisp! Free Live Chat Tool

 

Click here to subscribe to Crisp Now