Why Select Crisp? Free Live Chat Website Software
In this article I’ll cover our Experience with Crisp, why we switched, and how you can make the right choice for your business and startup as well. You will understand how to compare live chats and which metrics might be significant for you too. Free Live Chat Website Software
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their focus from a live chat to a”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re looking for quality support rather than quantity as well as the pricing appears to outperform the benefit. So our decision was apparent at the moment: we had to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), also here the price scaling was interesting. All live talks we tried had that feature, some at higher price tagsothers combined with a poorly implemented search feature, therefore the background wasn’t available. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many customers will talk with us?” – and that was incorrect – we made that mistake once. We can’t limit on the connections we create because we really wish to make contact with them all. Unlimited contacts was exactly what we were looking for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They believe the identical way we do at Storyblokwe do not wish to restrict the user to the usage of the system (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those causes are a good method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in all options we analyzed and mainly available in the first paid plan.
Possibility to send campaign messages
From time to time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics people live talks provide. To be honest, we’re not sending many emails, because we hate spam on our side. So we like to send certain mails to specific target groups and again: we really like the execution in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Number of agents
The agent seats is kinda Intriguing, it is something you can control. You could choose 1 accounts for the whole team (which can be cheap with the majority of options ), or you could go for a single seat for each team member. Since we like to get that personal approach to our clients the idea of using one accounts for the entire team was dropped instantly. We’ve begun to compare the first paid plan against most of the high tier plans to observe how the price scales again. The highest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their highest package has unlimited agents seats included. Also, their free plan allowed 2 agents, which was great for analyzing. Free Live Chat Website Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our tools – so we focused on how they operate and function together with Slack. We tested some of these and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single station to reply to your users using a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your customers. Which is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we contrasted the lower grade programs and feature together with the maximum tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competition because of that expensive”ending” and those feature we didn’t need but would have to pay for. We’re pleased to say that we believe we got the very best match for us, maybe it will fit as well for you. We found that the listing of 8 aspects above is all you want to locate your best match.
We made contact with incredible great people (thank You!) And companies all around the world. We could have had exactly the same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all clients who are searching for a live discussion . We have upgraded to the Crisp endless plan a while ago, and are glad that we made that choice. If you have a question or want to inform us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Free Live Chat Website Software