Why Select Crisp? Free Live Chat Widget
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the right choice for your business and startup too. You may know how to compare live chats and which metrics might be important for you also. Free Live Chat Widget
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat before, which shifted their attention from a live conversation to a”all in one business suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality support rather than quantity as well as the pricing seems to outperform the benefit. So our choice was apparent at that moment: we had to proceed.
We found 14 times history, 30 days History and history (for higher plans that this is common), here the price scaling was interesting. All live chats we tried had that attribute, a few at higher price tags, others combined with a poorly implemented search feature, therefore the history was not available. With Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we need?
We tried to answer that Question with another question”how many clients will talk with us” – and that was wrong – we made that mistake already once. We can not restrict on the connections we make because we actually wish to earn contact with all of them. Endless contacts was exactly what we were looking for (at an affordable price tag). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is huge! They think the same way we do at Storyblok, we don’t wish to limit the user to the use of this machine (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same site for more than 30 seconds”. Those triggers are a fantastic method to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part is available in all solutions we analyzed and largely available in the first paid program.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to be able to send relevant content according to some metrics those live chats offer. In all honesty, we are not sending many emails, because we hate spam on our side. So we like to send certain emails to specific target groups and again: we really like the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker chairs is rather Intriguing, it’s something that you can control. You could choose one accounts for the whole team (which is cheap with most solutions), or you might go for a single chair for each team member. Since we want to get that personal approach to our clients the notion of using one accounts for the entire team was dropped instantly. We’ve begun to compare the very first paid plan contrary to the majority of the high tier plans to observe the way the price scales again. The highest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found their greatest package has unlimited agents chairs included. Also, their free strategy allowed 2 representatives, which was excellent for testing. Free Live Chat Widget
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our tools – so we concentrated on how they work and function together with Slack. We tested some of these and most are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides one station to answer to your users employing a simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp really Ships with the attention on such chat experience for your customers. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few points you saw that we contrasted the lower tier programs and attribute with the highest tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”end” and those feature we didn’t need but would need to pay for. We’re glad to say we think we have the best match for us, perhaps it will fit as nicely for you. We found the listing of 8 facets above is all you need to find your own best match.
We made contact with incredible great people (thank You!) And companies all around the world. We might have had the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all of clients that are searching for a live chat themselves. We’ve upgraded to the Crisp endless plan a while ago, and are glad we made that decision. If you have a query or wish to inform us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Free Live Chat Widget