Why choose Crisp? Free Live Chat Widget For Website
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the perfect choice for your company and startup as well. You may understand how to compare live chats and which metrics might be important for you also. Free Live Chat Widget For Website
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their focus from a live chat to an”all in one business suite”. Their live chat still functions, but metrics which are significant for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are searching for quality service and not quantity as well as the pricing appears to outperform the benefit. Our decision was apparent at that moment: we had to proceed.
We found 14 times history, 30 days History and history (for greater plans this is common), here the cost scaling was intriguing. All live talks we tried had that attribute, some at higher price tags, others combined with a poorly executed search feature, therefore the background was not available. Together with Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake once. We can not limit on the contacts we make because we actually wish to earn contact with all of them. Endless contacts was what we were looking for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They believe the same way we do in Storyblok, we do not want to limit the consumer to the usage of this machine (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same site for more than 30 seconds”. Those triggers are a good way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in most solutions we analyzed and largely available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content according to some metrics people live talks offer. To be honest, we are not sending many emails, because we also hate spam on our side. So we like to send certain mails to specific target groups and again: we really like the implementation in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The agent seats is kinda Intriguing, it is something you can control. You could choose one accounts for the whole team (which is cheap with most solutions), or you could go for one seat for each team member. Since we want to have that personal approach to our clients the notion of using one accounts for the whole team was dropped immediately. We have started to compare the first paid program contrary to most of the high tier programs to see the way the cost scales . The greatest prices we found were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was great for testing. Free Live Chat Widget For Website
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our tools already – so we focused on how they operate and perform with Slack. We analyzed some of them and most are actually working very well. We found one that has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one channel to reply to your users using a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for your customers. Which is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we contrasted the lower grade plans and attribute together with the highest tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”end” and those feature we did not need but would have to pay for. We’re pleased to state that we think we got the very best match for us, maybe it will fit as well for you. We saw that the listing of 8 facets above is all you want to find your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We could have had exactly the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all customers who are looking for a live discussion themselves. We’ve updated to the Crisp endless plan a while ago, and are glad we made that choice. In case you’ve got a query or want to tell us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send us a conversation or chat with us with Crisp! Free Live Chat Widget For Website