Overview Free Live Chat Widget For Website
Let Us start with JivoChat’s home page. As a major fan of green and all that’s connected to character, a foliage over their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Free Live Chat Widget For Website
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey with this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up process is that I could see how many steps are still left. Following is a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is very neat. There is the Inbox part, accessible in the app’s sidebar — there territory all of the incoming requests from the customers. Then, we have a segment invisibly, where you can view your current conversations. It looks like this:
When conversing with your Customers you can quickly check their information — this convenient little feature is placed on the right and it is useful when targeting your clients’ needs. What’s more, below we’ve site visitors department, informing us about all the people on our website.
Speaking of visitors on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they want to chat, fast answer or dismiss (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to 5 agents. It provides customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that’s missing is that it’s not very scalable. You have just two strategies: one is quite basic and the other one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. Free Live Chat Widget For Website
A nice addition that they Offer is that which they call a Callback feature. What it really does is that people can leave you their number and you’ll be able to call them back at your first convenience. On their website they are saying:”Chat is convenient for accompanying customers on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the client can receive your responds right for their Facebook. In regards to you as a broker, Jivo will not make you change between the apps to reply. All messages out of social networks look directly in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your customers are spending a lot of time browsing through your store on mobile, they will definitely find it very convenient.
If that’s not enough, They’re throwing an API for developers, that’s the entire documentation programmers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the industry just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports that monitor the level of your customer service.
In terms of the design, The whole website looks very nice and that I may even say that UX doesn’t lack in that department. There’s one thing that confused me when I was on the primary websiteI clicked on the chat window three days, before I realized I need to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that if I needed something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are looking for a basic live chat option, it actually will come for a reasonable price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I believe that they are Excellent in what they offer, and I think They’ll be scaling and providing other programs using a wider range of attributes To meet their future clients. Free Live Chat Widget For Website