Background Free Live Chat Widget For Website
There’s no reason live chat should not be easy. Free Live Chat Widget For Website
It is all about connecting with your clients and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for online shops give you a much too intimidating interface using tools that are overkill for this type of rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat program which helps small companies provide instant answers and convert more prospects.
You are not going to locate anything mad with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it rather simple to communicate with customers who want answers fast.
So let’s take a deeper look into the live chat platform to understand who it’s ideal for and all of the features are most impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their site. Its features include unlimited agents, unlimited chats, complete chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the web and decided that it has normally favorable evaluations. We also shared its own accessible pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the program is easy to set up and navigate because of its user friendly interface. They also enjoy the way the tab switches into an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a positive overview of Chat on G2 Crowd said that they have been in a position to convince customers to commit to a purchase within moments of communication through the program. He also likes how the tool provides them with a means to answer clients’ questions quickly and market their products without the use of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra whined about getting timed out with notifications. He clarified that making it hard to keep agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the ideal time is dependent upon how well you may monitor your traffic. By way of example, if you’re sitting on the Pure Chat backend you’ve got the ability to see which users are browsing your site in real-time. So if somebody is looking at a pair of sneakers that you sell on your website, you know precisely what to begin talking about, and you even have the tools for making canned responses for certain components of your website. Free Live Chat Widget For Website
The obvious start to this review is the true chat interface. Does this feel usable for both novices and advanced users?
Everything starts by revealing a chat box to the new visitor. If they have been to your site before, the agent about the backend sees each of the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (in which the chats arrive in real-time), but in addition, it allows you to view previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you are available for chatting so that clients know when you are online.
Implementing a chat box on your website only takes a quick copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box appears like before, during and after the conversation. Feel free to modify about colours, set triggers for when the chat box pops open and then configure the types that you want individuals to fill out before speaking to you.
You have the opportunity to decide on the default option stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who’d like to handle live chats while on the go. By way of instance, if you need to leave the office but still want to provide the best support on the market, you won’t need to worry about it using a mobile program.
Pretty much all of the features that you would find on the regular dashboard are all taken over to the mobile apps. You have settings for actually carrying out the talks, along with setting your availability, handling transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who is on your site in real time. Your customer service is constantly handled, as it functions like texting from the cell phone.
The reporting is just one of the strongest sections of Pure Chat, because it not only gives you the functionality for exporting reports, but it provides amazing graphs and imagery for seeing chat metrics over time. You can track your customer satisfaction to make decisions about your staff or to figure out which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other options you will discover for live chat. By way of instance, a blog is supplied for studying about updates and suggestions, while the Guides page is full of advice about the best way to sell online, the way to handle rude customers, the way to get more live chats and more.
The FAQ page offers you an idea about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems as if you’ll have to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are possible and they also offer email service in-app and on the web site for all plans. Free Live Chat Widget For Website
Pure Chat does not have a free trial. But you do not need one at all, since the company delivers a strong free plan that you could continue to use for as long as you would like. The paid plans are reasonably priced as well, and the monthly payments bring along a wide set of features you don’t get with the free package.
Let’s take a look at what programs you can choose from:
Free — For $0 you get support for one user, 1 site, boundless chats per month, a one day discussion history and native cellular programs.
Starter — For $20 per month you receive support for two consumers, two websites, unlimited chats each month, per 30 day chat background, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything from the previous plan and service for five customers, three sites and 90 days of discussion history.
Growing — For $100 a month you get everything out of the previous plan and support for ten users, five websites, an unlimited chat history and also the capacity to eliminate the Chat branding.
We like the Free plan for individuals just testing out the machine, but the true functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you have to receive all the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this article to find out more about how using a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which can assist you in keeping down expenses. In this article, we discuss with you some responses from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients who aren’t satisfied with their services. Read the following instructions to learn the cancelation terms along with other specifics.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to clients’ inquiries from anyplace.
When deciding upon a live chat software, it is essential that the program integrates with other software your business is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for analyzing and small operations with only a few products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for businesses with big aid groups. Free Live Chat Widget For Website