Why Select Crisp? Free Live Chating

In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the perfect decision for your business and startup too. You will understand how to compare live chats and which metrics might be significant for you also. Free Live Chating

Click here to subscribe to Crisp Now

How was that choice made?

Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.

 

What did we use before?

We’ve Used multiple other live chat before, which somehow shifted their attention from a live chat to an”all in one business suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we’re looking for quality support and not quantity and the pricing appears to outperform the benefit. Our choice was apparent at that moment: we needed to move on.

 

Chat history

We found 14 days history, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was intriguing. All live talks we tried had that attribute, a few at higher price tags, others together with a poorly implemented search feature, therefore the history wasn’t available. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.

How many connections do we need?

We attempted to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake already once. We can’t restrict on the contacts we make because we really wish to make contact with all of them. Endless contacts was exactly what we were searching for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:

So at Crisp, you do not scale by usage – that is huge! They think the identical way we do at Storyblok, we do not want to limit the user to the usage of this machine (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.

 

Trigger events / messages

Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in most options we analyzed and mainly available in the very first paid plan.

 

Possibility to send campaign emails

From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send relevant content based on some metrics those live talks offer. To be honest, we’re not sending many mails, because we also hate spam on our side. So we like to send specific mails to particular target groups and : we really enjoy the implementation in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.

 

Number of agents

The broker chairs is rather Intriguing, it’s something you can control. You could choose 1 accounts for the whole group (which is cheap with most options ), or you could go for a single chair for every team member. Since we like to have that personal approach to our customers the notion of using one accounts for the entire team was dropped instantly. We’ve started to compare the very first paid plan contrary to most of the high tier programs to see how the price scales . The highest costs we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest bundle has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was excellent for analyzing. Free Live Chating

Click here to sign up for Crisp Now

Integrations

Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our resources – so we focused on how they operate and function together with Slack. We analyzed some of these and most are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for us. We reported that issue to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a couple of minutes.

 

Control the client via JavaScript

We’re using the chat not Only on the website but also in our application itself. Users might want to report a problem or simply have a fast question about something, hence the direct integration, and a option to initialize and hide/show the client with JavaScript was a must-have. It was possible with most live chats we have attempted, the documentation of Crisp about their JavaScript SDK is clear and well documented so that we got that operating in under 30 minutes.

 

What’s Crisp?

“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers a single station to reply to your users using a simple team inbox where you are able to handle all of your user inquiries.”

From our experience, Crisp actually Ships with the attention on such chat experience for your clients. That is exactly what we were searching for since we evaluated other solutions.

 

Cost

This one is tricky. If you browse The past few things you noticed that we contrasted the lower tier programs and attribute together with the maximum tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”ending” and those feature we did not need but would have to cover. We’re glad to state that we think we got the very best match for us, perhaps it will fit as well for you. We saw that the listing of 8 aspects above is all you need to find your own best fit.

Summary

We made contact with incredible Fantastic people (thank You!) And businesses all over the world. We might have had exactly the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all clients who are looking for a live chat . We have upgraded to the Crisp unlimited plan some time ago, and are thankful we made that choice. If you have a query or want to inform us about your experience using Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Free Live Chating

 

Click here to sign up for Crisp Now