Introduction Free Live Customer Support Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of the particular tool, and using live chat available on your site is a process that may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Free Live Customer Support Chat
The Live chat program is a great deal more involved than your normal client. You’ll be able to observe each of those visitors which are on your site at any given time, in addition to their IP address, their referral source, their local time, operating system and a whole lot more. Though some of the info will be a whole lot more beneficial than the rest, it will help keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
After you set up an account, You’re attracted to a site that seems a little old fashioned. It looks like it’s full of ads, except it’s just a website version of ProvideSupport. If you wont let that bother you too much, you may read the next steps which you ought to take, like customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that fit your site’s main theme.
If you want to match your Site’s style, you are able to personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats between agents. The other agent can follow the situation and reply within seconds. It’s helpful when an agent doesn’t have the knowledge to address the instance. Thanks to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Free Live Customer Support Chat
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support port. I miss that the personalization when it comes to the whole website. The picture on the home page is a Stock picture which gives you the impression that everything there doesn’t have any character as well. The video tutorial I watched felt automatic, like it was not the real person talking.
I like brands with personalities. While the lack of personality here might not have any impact on customer support on your site, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and annually. Paying annually is your best option or all of the plans. They provide 3 plans — small business using 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor information gives you an insight into what customers are looking for. You have tons of customization options that you can use in your chat.
If you are not bothered by A little old expression of the application, you may discover there what you need to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be tried with no cost for 30 days. All attributes (outside of additional operators) could be accessed with this free time trial period. Provide Support will not continually harass you in the event that you don’t take advantage of the supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and support that’s provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat option on your site, our best suggestion would be to provide this program a download, try it out for 30 days, and decide at the end of the free period if you would like to keep from there. Free Live Customer Support Chat