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Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a leaf above their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Free Live Help
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey with this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective customers like best: discounts!
What I liked about the Signing up procedure is that I could see just how many measures are still left. Following is a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is quite neat. There is the Inbox section, available from the program’s sidebar — there territory each the incoming requests from the clients. Then, we have a segment invisibly, where you are able to see your current conversations. It looks like this:
When chatting with your Customers you can quickly check their data this convenient little attribute is placed on the correct and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors section, informing us about all of the people on our site.
Speaking of visitors Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet option Included in the application. It allows you to see what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the right underside, asking if they want to chat, fast reply or ignore (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it includes up to five agents. It offers customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that is missing is that it’s not very scalable. You’ve only two plans: one is very basic and another one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Free Live Help
A nice addition that they Offer is that which they call a Callback attribute. What it really does is that people can leave you their amount and you’ll be able to call them back at your first convenience. On their site they’re saying:”Chat is suitable for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online discussion. You may easily get back in touch with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right for their Facebook. When it comes to you as an agent, Jivo will not make you switch between the programs to answer. All messages out of social networks appear right in the JivoChat desktop or mobile app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your clients are spending a great deal of time searching through your shop on mobile, they will surely find it very convenient.
If that’s not sufficient, They are throwing an API for programmers, that’s the whole documentation programmers can utilize if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry only for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also offer reports that track the quality of your customer service.
Concerning the design, The entire website looks really nice and that I can even say that UX does not lack in that department. There’s one thing that confused me when I was on the primary site , I clicked on the conversation window three times, until I realized I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that whenever I wanted something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who’re looking for a standard live chat solution, it actually does come for a fair price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They’ll be scaling and providing other programs with a wider selection of attributes To satisfy their future clients. Free Live Help