Intro Free Live Help
Giving your software the title of a whole Category of software is quite a bold move. Their name”LiveChat” certainly sends out a message:”we would like to shape the marketplace .” We are going to figure out if that’s true. Free Live Help
It is worth noting that unlike other suppliers within this area, LiveChat bills you a concurrent user. That means one chair can be used by multiple agents, which can be particularly advantageous if your team works in shifts.
There are five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 per month. Should you need more than only four topics and a full chat history, you should have a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and adds a staffing forecast as well as a job scheduler module.” Enterprise” provides you with a dedicated account manager at a cost of $149 a month.
We know that when you create a decision to Purchase Live Chat Software it’s important not only to see how experts assess it in their reviews, but also to discover whether the real people and businesses which purchase it are actually happy with the item. That is why we’ve created our behavior-based Client Satisfaction Algorithm” that collects customer testimonials, comments and LiveChat testimonials across a wide range of social networking sites. The data is then presented in an easy to digest form showing how many individuals had positive and negative encounter with LiveChat. With that information at hand you ought to be equipped to make an informed buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your service and support teams. It includes tools that you could use for your online sales and promotion, web analytics, and live customer support or service requirements. The platform empowers you and your team to converse with clients and possible clients directly on your websites and in real time.
There are 3 main components of LiveChat — a Web-based chat window, web-based control panel, and operator program. The operator application has cross platform capacities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a Wide Selection of features and Capabilities, and likely the most number of tools among the live chat solutions that we have reviewed. You get value for your money with functions and tools that include not only chat but also ticketing, customer engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, chat surveys, and much more.
In addition, it provides real-time Site traffic Tracking, dashboards and data, efficiency analysis, and custom/standard or reports that are interactive. Besides English, It’s also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become among the very outstanding enterprise chat alternatives relied upon by leading international brands like Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of other applications and platforms, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Summary of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily track your traffic in real time. You can check whether they’re using shopping cart, or even abandoning an order–and encourage them to chat in case they do. Your helpdesk team representative can speak to more people in less time compared using a telephone agent. The program can quickly generate reports for each of your helpdesk staff representative, analyzing their number of chats, time spent with a customer, or conversation invitations. You get to measure the rate of your team’s answers and evaluate how to improve the service. Free Live Help
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its own ticketing system built into the stage. For this alone, you gain a significant edge over your competitors, letting you quickly resolve customer issues. It does the heavy lifting, which email and phone cannot handle, and allows you to remove long queues while engaging clients with your fast answers. Its ticket management capacity allows to source tickets from chat and mails, label tickets, and undertake automated follow-ups.
LiveChat offers a wide range of negotiation and ticket Reports that can be used to identify areas that may be optimized and improved. It is possible to quantify chat duration, first reaction times, and traffic traffic. These reports, along with staffing prediction, can help you adjust the amount of agents to cover all chats. Customers can also see the amount of chats, achieved goals, and client satisfaction levels. With complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and operation to be even more responsive to your client’s needs.
With LiveChat, you get a full package of Customization options such as two chat window types (embedded or pop-up ), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which provides you greater flexibility and control such as readily altering any part of the chat window, both in terms of appearances as well as behavior. You can also add your own social networking buttons so your customers can reach your lover page straight from discussion, and even customize agent profiles not just with titles and names but also with actual photographs to find the best results. Further, you get to utilize engagement images — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for e commerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it’s an perfect online chat program tool for e-commerce revenue and support that provides not just an efficient and dependable communications platform along with your clients, but also aims and revenue tracker. Embedding a couple lines of code on your own websites and you’re good to go, permitting a real-time instrument to participate and interact with your customers or customers, and quantifying the outcomes of these engagement. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anywhere, anytime global access and operation for your internet business. Free Live Help
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he gets a conversation from Jane. He sees at the history that she had been asking for a return policy. As he anticipates — she wants to reunite her sneakers. As it’s Simon who copes with returns, Dave transports Jane to Simon. Dave also tags the conversation because”return”.
Features: chat background, transfer, tags
Problem: Customers left on their own to wonder
Because of LiveChat Software, customer support agent, Dave, checks customers’ action on the website. He notices that John Parker spends some time on a specific product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are watertight, so John decides to make a buy. John leaves a favorable feedback about company’s customer service.
Characteristics: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to understand what is store’s return policy. She wants an reply to her question as soon as possible but she doesn’t enjoy making calls. Luckily, she can start a conversation with a live conversation representative. Jane types inside her question oblivious that Dave can already see what she is writing. As her query is quite a common person, Dave enters a previously saved material, therefore that he does not have to write it over. Jane sends her message and within a second she receives a URL to the return coverage along with a complete explanation of steps she should take. She finishes the conversation and rates it as good.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat provides the subsequent SMB and business pricing packages for users to choose from. A 30-day free trial is also available. Give the details that a look, and select the best strategy for your business.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed yearly (or $39 billed monthly) Ideal for full-time assistance staff
Business Plan: $50 per seat/month billed annually (roughly $59 billed monthly) Ideal for customer service section
Enterprise Plan: $149 Per seat/month billed just annually Ideal for Fortune 500 companies
LiveChat is one of those products we thoroughly enjoyed reviewing. It only works really well and is enjoyable to use. We were surprised that in comparison to ClickDesk, which we had on our website before, the amount of discussion requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go into this station and can be handled more easily by your group with different statuses (open( pending( solved).
It is not the most affordable live chat software but surely one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is just fantastic. If Apple were thinking of obtaining a live chat program, I believe they would need to look no further. Free Live Help