Introduction Free Live Help
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are lots of customizable aspects of this tool, and using live chat which can be found on your own website is a procedure which can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Free Live Help
The Live chat app itself is a great deal more involved than your average customer. You will have the ability to observe each of those visitors that are on your website at any particular time, in addition to their IP address, their referral source, their regional time, working system and much more. While some of this info is going to be much more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
After you install an account, You are attracted to a site which seems somewhat old fashioned. It seems like it’s full of advertisements, except it is just a site version of ProvideSupport. If you wont let this bother you too much, you may read the upcoming steps which you should take, such as customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s logo. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your own Website’s style, you are able to customize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing discussions between agents. Another agent can follow the case and reply within minutes. It is helpful when an agent does not possess the knowledge to solve the case. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Free Live Help
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole site. The picture on the main page is a Stock image which provides you the belief that everything there does not have any personality too. The video tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the dearth of character here might have no effect on customer support on your website, it certainly discourages people like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, every month every two months, every six months and yearly. Paying annually is the ideal option or each the plans. They offer 3 plans — little business with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor information provides you an insight into what customers are looking for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A tiny old expression of the program, you might find there what you want to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be attempted without any cost for 30 days. All attributes (out of further operators) could be accessed with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of the supply, either, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and support that is provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to give this program a download, check it out for 30 days, and choose at the end of the free period if you would like to continue from there. Free Live Help