Introduction Free Live Help
There is no reason live chat should not be easy. Free Live Help
It is all about connecting with your customers and providing them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores offer you a far too intimidating interface with tools which are overkill for this type of basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software which aids small companies provide instant answers and convert more prospects.
You are not likely to find anything mad with this particular tool, but that is the glory of it. The pricing is simple. The features are easy, and the total interface makes it quite simple to communicate with customers who need answers quickly.
So let us have a deeper look to the live chat platform to understand who it’s ideal for and all of the attributes are most impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their site. Its attributes include unlimited agents, boundless chats, complete chat background, widget customization, and more. We compiled Pure Chat user reviews from around the web and decided that it has normally favorable ratings. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the app is simple to setup and navigate due to its user-friendly interface. They also enjoy the way the tab switches to a email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a favorable review of Pure Chat on G2 Crowd said that they have been in a position to convince customers to commit to a purchase within minutes of communication through the app. He also likes how the tool provides them with a means to answer clients’ questions quickly and promote their goods without the use of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Chat on Capterra whined about becoming timed out with notifications. He clarified that this makes it difficult to keep agents who’ve retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you may track your visitors. For instance, if you are sitting on the Pure Chat backend you have the ability to view which users are browsing your website in real-time. So if somebody is looking at a pair of sneakers that you sell on your website, you understand precisely what to start speaking about, and you have the tools for making canned responses for certain components of your website. Free Live Help
The obvious start to this review is the true chat interface. Does this feel useable for both beginners and advanced users?
It all starts by showing a chat box to the new visitor. If they’ve been to your site before, the representative on the backend sees each the customer information and interactions that have happened before. It functions just like an instant messenger, (in which the chats arrive in real time ), but in addition, it lets you see previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you are offered for chatting so that clients know when you’re online.
Implementing a chat box on your site only takes a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box looks like before, during and following the conversation. Don’t hesitate to change around colours, set causes for when the chat box pops open and then configure the types that you want individuals to fill out before speaking to you.
You’ve got the chance to go with the default stylings (which is fine,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who would like to manage live chats while on the go. For example, if you need to leave the workplace but still want to provide the best support out there, you won’t have to worry about it using a mobile app.
Pretty much all of the features that you would find on the normal dashboard are taken over to the mobile programs. You’ve got settings for actually executing the chats, together with setting your availability, managing transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who is on your website in real-time. Your customer support is constantly handled, since it works just like texting from your phone.
The coverage is one of the strongest sections of Chat, because it not only provides you the performance for exporting accounts, but it provides beautiful graphs and imagery for seeing chat metrics with time. You can track your client satisfaction to make decisions about your staff or to determine which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other solutions you’ll discover for live chat. By way of example, a site is supplied for studying about updates and tips, while the Guides page is filled with advice about how best to sell online, the way to manage rude customers, the way to obtain more live chats and more.
The FAQ page gives you a good idea about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are potential and they also offer email service in-app and about the website for many programs. Free Live Help
Pure Chat doesn’t have a free trial. However, you don’t need one at all, since the provider offers a strong free plan that you could continue to work with for as long as you want. The paid programs are reasonably priced too, along with the monthly payments bring along a wide set of characteristics that you don’t get with the free bundle.
Let us take a look at what programs you can choose from:
Free — For $0 you get support for a single user, 1 website, unlimited chats each month, per one day discussion history and native cellular apps.
Starter — For $20 per month you get support for 2 users, two websites, unlimited chats per month, a 30 day chat history, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything from the former plan and support for five users, three websites and 90 days of chat history.
Growth — For $100 a month you get everything out of the former plan and service for ten consumers, five websites, an infinite chat history and also the ability to eliminate the Chat branding.
We like the Free plan for people just testing out the machine, but the true functionality comes into play when you choose the Starter Plan. The only gripe I have is that you have to get all of the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to find out more about how using a live chat software can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep down expenses. In this report, we share with you a few answers from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that are not pleased with their services. Read the following directions to learn the cancelation terms and other specifics.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to clients’ inquiries from anywhere.
When deciding upon a live chat program, it’s essential that the program integrates with other software your business is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for testing and tiny operations with just a couple of goods and a single rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for businesses with big support groups. Free Live Help