Why Select Crisp? Free Live Support Chat For Website
In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the perfect choice for your company and startup too. You may understand how to compare live talks and that metrics could be important for you also. Free Live Support Chat For Website
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat earlier, which shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality service rather than quantity and the pricing appears to outperform the advantage. Our choice was apparent at that moment: we had to move on.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the price scaling was interesting. All live chats we attempted had that attribute, a few at higher price tags, others together with a poorly executed search feature, therefore the background was not available. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake once. We can’t restrict on the connections we create because we actually want to earn contact with all of them. Endless contacts was exactly what we were searching for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the same way we do in Storyblok, we don’t want to restrict the user to the use of this system (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those causes are a good method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in most solutions we analyzed and largely available in the very first paid plan.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics those live talks provide. In all honesty, we’re not sending many mails, because we hate spam on our side. Therefore we like to send certain emails to particular target groups and again: we really enjoy the execution in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Amount of agents
The broker seats is kinda Interesting, it’s something you can control. You could choose 1 accounts for the whole team (which can be cheap with most options ), or you might go for one seat for each team member. Since we like to get that personal approach to our clients the idea of using one account for the whole group was dropped instantly. We’ve begun to compare the very first paid plan contrary to most of the high tier plans to see how the cost scales again. The highest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found their greatest bundle has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was excellent for analyzing. Free Live Support Chat For Website
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our tools – so we concentrated on how they operate and function together with Slack. We tested some of these and many are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single station to answer to your users employing a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the customers. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we contrasted the lower tier programs and attribute with the highest tier plans, some are cheap at the start and be costly as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”end” and those attribute we did not need but might have to cover. We are glad to state we believe we got the best match for us, perhaps it will fit as well for you. We found the listing of 8 facets above is all you need to find your best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the world. We could have had the exact same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all of customers that are searching for a live discussion . We have upgraded to the Crisp endless plan a while ago, and are glad we made that decision. If you’ve got a query or wish to inform us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Free Live Support Chat For Website