Introduction Free Live Support Chat For Website
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party customer. There are lots of customizable facets of the tool, and using live chat which can be found on your own site is a process that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Free Live Support Chat For Website
The Live chat app is much more involved than your normal customer. You will be able to see each of those visitors which are on your site at any given time, in addition to their own IP address, their own referral source, their local time, working system and a whole lot more. Though some of this information will be much more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You’re brought to a website which looks a little old fashioned. It looks like it’s packed with ads, except it’s only a site version of ProvideSupport. If you wont let this bother you too much, you can read the next steps that you ought to take, like customizing your conversation messenger window, add chat buttons to your mails, produce a set of predefined answers and a lot more.
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Provide Support Advantages
Customization
In Provide Support you can Customize your operator’s console with your greeting message and company’s logo. It is also possible to add your operator’s image so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your website’s most important theme.
If you want to match your Site’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions involving agents. The other agent can follow the case and answer within minutes. It is useful when an agent does not possess the knowledge to address the instance. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Free Live Support Chat For Website
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole website. The picture on the home page is a Stock image which provides you the impression that everything there doesn’t have any personality as well. The movie tutorial I watched felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of personality might not have any impact on customer support on your site, it definitely discourages individuals like me by using this program.
Software Connections
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
Cost
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every two weeks, every six months and yearly. Paying annually is your ideal alternative or each the plans. They provide 3 plans — small company using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor information provides you an insight in what customers are searching for. You’ve got a lot of customization options that you can use in your conversation.
If you’re not bothered by A little old expression of the application, you may find there what you need to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be tried with no cost for 30 days. All features (outside of further operators) can be accessed with this free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of the offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of charging and support that’s provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat option on your website, our very best suggestion would be to provide this app a download, try it out for 30 days, and choose in the end of the free period whether you would like to continue from there. Free Live Support Chat For Website
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