Why choose Crisp? Free Live Support Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the right decision for your business and startup as well. You may know how to compare live talks and that metrics might be significant for you also. Free Live Support Chat Software
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re looking for quality service rather than quantity and the pricing seems to outperform the advantage. So our choice was clear at the moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), here the cost scaling was interesting. All live talks we attempted had that attribute, some at higher price tagsothers combined with a badly executed search feature, and so the background wasn’t accessible. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake once. We can’t limit on the connections we create because we really want to earn contact with all of them. Unlimited contacts was exactly what we were looking for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the same way we do in Storyblokwe don’t wish to restrict the consumer to the usage of the machine (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those triggers are a good way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part can be found in most options we tested and largely available in the very first paid program.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send pertinent content according to some metrics people live chats offer. To be honest, we are not sending many mails, because we hate spam on our side. Therefore we like to send certain emails to specific target groups and again: we really enjoy the implementation in the Crisp customer. It is straightforward and satisfied our needs at a reasonable price tag.
Number of brokers
The agent seats is rather Interesting, it is something you can control. You could choose one account for the whole group (which can be cheap with the majority of solutions), or you might go for one chair for every team member. Since we like to get that personal approach to our customers the idea of using one account for the whole team was dropped instantly. We’ve begun to compare the first paid program contrary to most of the high tier programs to see how the price scales again. The highest costs we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest package has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was great for testing. Free Live Support Chat Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our resources already – so we focused on how they work and function together with Slack. We analyzed some of them and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single channel to reply to your users employing a simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the customers. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few things you noticed that we compared the lower grade programs and feature together with the maximum tier plans, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”end” and those attribute we did not need but might have to pay for. We are pleased to say we believe we got the very best fit for us, maybe it will fit as well for you. We saw that the list of 8 facets above is all you need to locate your own best fit.
We made contact with incredible great people (thank You!) And companies all around the globe. We might have had exactly the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all customers that are searching for a live discussion themselves. We have upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that decision. In case you’ve got a question or want to inform us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Free Live Support Chat Software