Summary Free Live Support
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Free Live Support
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective clients like best: reductions!
What I liked about the Signing up procedure is that I could see how many measures are nonetheless left. Here’s a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is quite neat. There’s the Inbox part, available from the program’s sidebar — there land all of the incoming requests from the clients. Then, we have a section Chats, where you can view your existing conversations. It looks like this:
When conversing with your Customers you can quickly check their data this convenient little attribute is placed on the right and it’s invaluable when targeting your clients’ needs. What is more, below we’ve website visitors section, telling us about all of the people on our website.
Speaking of traffic on Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to find out what a user writers to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, a broker get the small pop up on the right bottom, asking if they want to chat, fast reply or ignore (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to five agents. It provides customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You’ve only two strategies: one is quite basic and the other one may not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. Free Live Support
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that visitors can leave you their amount and you’ll be able to call them back at your first convenience. On their website they’re saying:”Chat is suitable for accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online discussion. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right for their Facebook. In regards to you as an agent, Jivo will not force you to switch between the apps to reply. All messages from social networks look directly in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a great deal of time browsing through your shop on mobile, they will definitely find it very convenient.
In case that’s not sufficient, They’re throwing an API for programmers, which is the entire documentation developers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry only for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports that track the quality of your customer services.
Concerning the Plan, The whole site looks really nice and I can even say that UX doesn’t lack in that section. There’s 1 thing that confused me though: when I was on the main website, I clicked on the conversation window three times, before I understood I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that whenever I wanted something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who are looking for a basic live chat solution, it truly will come for a reasonable price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it’ll be just perfect For you? I think that they’re Excellent in what they provide, and I think They will be scaling and supplying other plans using a larger selection of features To meet their future customers. Free Live Support