Overview Free Live Support
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party customer. There are lots of customizable aspects of this tool, and using live chat available on your website is a procedure that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Free Live Support
The Live chat app is a great deal more involved than your average client. You’ll be able to observe each of the visitors that are on your site at any given time, as well as their own IP address, their referral origin, their local time, working system and much more. While some of the info will be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a site which looks somewhat old fashioned. It looks like it’s packed with ads, but it’s just a site edition of ProvideSupport. If you won’t let that disturb you too much, you can read the upcoming steps which you should take, like customizing your chat messenger window, add chat buttons for your emails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s logo. You can also add your operator’s image so the chat looks more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that fit your site’s main theme.
If you want to match your Website’s style, you can customize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing discussions involving agents. The other agent can follow the situation and answer within minutes. It is helpful when an agent does not have the knowledge to address the case. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Free Live Support
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole website. The picture on the home page is a Stock image which gives you the impression that everything there doesn’t have any personality as well. The video tutorial I watched felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of personality might not have any effect on customer service on your website, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four types of Payments, each month every two weeks, every six months and annually. Paying annually is the ideal option or all of the plans. They offer 3 plans — small company using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF document in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info provides you an insight into what clients are searching for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A little old look of the application, you might discover there what you need to provide customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be tried without any price for 30 days. All features (out of additional operators) could be retrieved with this absolutely free time trial interval. Provide Support won’t always harass you if you don’t take advantage of their offer, possibly, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of billing and service that’s provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion is to provide this app a download, check it out for 30 days, and choose in the end of the free period whether you’d like to continue from that point. Free Live Support